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- Tasks: Transform customer communities into strategic assets and drive measurable business outcomes.
- Company: Join IgniteTech, a global leader in enterprise software solutions with a remote-first culture.
- Benefits: Earn $200,000/year, enjoy flexible remote work, and be part of a diverse team.
- Why this job: Make a real impact by optimising community engagement and enhancing customer success.
- Qualifications: 3+ years managing digital communities and expertise in modern community platforms.
- Other info: Fast-paced environment with opportunities for growth and innovation.
The predicted salary is between 72000 - 108000 £ per year.
Senior Community Manager, IgniteTech (Remote) – $200,000/year USD
1 day ago Be among the first 25 applicants
This range is provided by Trilogy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Overview
Base pay range: $100.00/hr – $100.00/hr
Elite Community Architects Wanted: Transform Customer Self-Service from 20% to 80%+ Resolution Rates
What You Will Be Doing
- Deliver executive-grade Community Strategy Reviews that connect engagement metrics to business outcomes, establish measurable KPIs, and create defendable roadmaps that drive strategic decision-making.
- Build and deploy Platform Configuration Packages that transform community infrastructure—from workflows to gamification systems—with zero production issues and complete documentation.
- Conduct high-impact Client Training Sessions that consistently achieve 85%+ satisfaction ratings while measurably increasing client self-sufficiency and platform mastery.
What You Won’t Be Doing
- Managing content calendars or social media posting schedules that create the illusion of engagement without solving customer problems.
- Spending your days in moderation queues playing digital janitor instead of architecting strategic community solutions.
- Following predetermined playbooks—you\’ll be the architect creating outcome-driven strategies, not implementing someone else\’s vision.
- Measuring success through vanity metrics rather than tangible business outcomes like reduced support costs and increased retention.
Senior Community Manager Key Responsibilities
Transform customer communities from cost centers into strategic assets that measurably reduce support volume, accelerate customer success, and directly impact revenue retention through expert platform optimization and community enablement.
Basic Requirements
- Minimum 3 years of proven experience managing or advising digital customer communities with measurable business outcomes
- Advanced configuration expertise in at least one modern community platform (Discourse, Higher Logic, Salesforce Experience Cloud, etc.)
- Track record managing enterprise accounts valued at $1M+ with demonstrable client satisfaction
- Proficiency utilizing AI-enabled marketing tools and analytics platforms (HubSpot automation, Jasper, Buffer, etc.)
- Strategic understanding of AI\’s transformative impact on community management and customer engagement models
About IgniteTech
World-class talent. 100% global remote.
Ready to be a part of the top talent that IgniteTech has curated from thousands of applicants throughout the world? Come join us.
Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We’re big believers in the remote-work-from-anywhere lifestyle, which creates freedom for our team members and enables us to hire the best and brightest from around the world. A career with IgniteTech is challenging and fast-paced and we’re always looking for energetic and enthusiastic team members.
We’re an Affirmative Action and Equal Opportunity employer and we value the strength that diversity brings to our workplace.
There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!
Working with us
This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.
Crossover Job Code: LJ-5674-GB-COUNTRY-SeniorCommunit1
Seniority level
- Director
Employment type
- Full-time
Job function
- Consulting, Customer Service, and Information Technology
Industries
- Software Development, IT Services and IT Consulting, and Technology, Information and Internet
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Senior Community Manager, IgniteTech (Remote) - $200,000/year USD employer: Trilogy
Contact Detail:
Trilogy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Community Manager, IgniteTech (Remote) - $200,000/year USD
✨Tip Number 1
Network like a pro! Reach out to current or former employees at IgniteTech on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Show off your expertise! Prepare a mini-presentation or case study that highlights your experience in transforming customer communities. This will demonstrate your strategic thinking and problem-solving skills during interviews.
✨Tip Number 3
Be ready to discuss metrics! Since the role focuses on measurable outcomes, come armed with examples of how you've improved engagement or reduced support costs in previous roles. Numbers speak louder than words!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the IgniteTech team. Don’t miss out!
We think you need these skills to ace Senior Community Manager, IgniteTech (Remote) - $200,000/year USD
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience managing digital customer communities. We want to see how you've transformed these spaces into strategic assets, so don’t hold back on the details!
Be Specific About Your Skills: When listing your skills, be specific about your expertise with community platforms and AI-enabled tools. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Connect Metrics to Outcomes: In your application, connect your past engagement metrics to tangible business outcomes. We love numbers that tell a story, so show us how your strategies have made a real impact!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Trilogy
✨Know Your Metrics
Before the interview, brush up on key engagement metrics and how they relate to business outcomes. Be ready to discuss specific KPIs you've established in previous roles and how they drove strategic decisions.
✨Showcase Your Platform Expertise
Make sure you can talk confidently about your experience with community platforms like Discourse or Salesforce Experience Cloud. Prepare examples of how you've optimised these platforms to enhance customer self-service and satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of past challenges you've faced in community management and how you transformed them into opportunities for growth and client success.
✨Emphasise AI Understanding
Given the role's focus on AI's impact on community management, be prepared to discuss how you've leveraged AI tools in your previous positions. Highlight any specific tools you've used and the results they achieved in enhancing customer engagement.