At a Glance
- Tasks: Build relationships with luxury clients and sell prestigious watches and jewellery.
- Company: Join Trilogy Jewellers, a leading luxury watch and jewellery specialist in Mayfair.
- Benefits: Competitive salary, uncapped commission, and ongoing training for career growth.
- Other info: Dynamic environment with opportunities to develop your own portfolio of clients.
- Why this job: Work with iconic brands and make a real impact in the luxury retail sector.
- Qualifications: Experience in luxury retail and a passion for high-end watches and jewellery.
The predicted salary is between 30000 - 40000 £ per year.
Trilogy Jewellers is one of London's leading independent luxury watch and jewellery specialists, based in the heart of Mayfair. Working with some of the world's most sought after brands including Rolex, Audemars Piguet, Patek Philippe, Cartier, Richard Mille and Omega, we specialise in providing exceptional service to collectors, investors, and high net worth individuals. Our reputation has been built on trust, expertise, discretion, and long term client relationships. As our business continues to grow, we are looking for an experienced Luxury Sales Executive to join our team.
Important: Please Read Before Applying
This is a specialist luxury sales position. Applicants must have previous experience within luxury retail. We are specifically seeking candidates who have worked with premium or luxury products and understand the expectations of high net worth clientele. Experience selling luxury watches or fine jewellery is strongly preferred and will be prioritised. Candidates from luxury watch retailers, authorised dealers, fine jewellery boutiques, luxury fashion houses, prestige automotive brands, or similar high end retail environments are encouraged to apply. This role is not suited to candidates whose experience is solely within general retail, call centres, recruitment, estate agency, or non luxury sales environments.
The Opportunity
As a Luxury Sales Executive, you will represent some of the world's most prestigious watch and jewellery brands while delivering an exceptional client experience. You will build long term relationships with collectors and clients, advise on acquisitions and part exchanges, and guide clients through the purchase of watches and jewellery ranging from several thousand pounds to six figure transactions. Success in this role requires professionalism, commercial awareness, product knowledge, and a genuine passion for luxury watches and jewellery.
Key Responsibilities
- Building and managing long term relationships with new and existing clients
- Delivering a highly personalised luxury retail experience both in person and through digital channels
- Advising clients on luxury watches, fine jewellery, market trends, and collecting opportunities
- Managing enquiries across showroom, telephone, email, WhatsApp, and online platforms
- Developing your own portfolio of private clients and collectors
- Identifying opportunities to acquire watches and jewellery through purchasing and part exchange
- Consistently achieving and exceeding individual sales targets
- Maintaining exceptional product knowledge and awareness of industry developments
- Representing Trilogy Jewellers with professionalism, integrity, and expertise at all times
- Supporting showroom presentation and maintaining the highest luxury retail standards
About You
The ideal candidate will have:
- Previous experience within luxury retail
- A proven track record in a client facing sales role
- Experience selling luxury watches, fine jewellery, or other high value luxury products
- Exceptional communication and relationship building skills
- A professional and polished approach to client service
- Strong commercial awareness and negotiation skills
- Excellent attention to detail and organisational ability
- The ability to thrive in a fast paced, target driven environment
- A genuine passion for luxury watches and jewellery
Most importantly, we are looking for someone who is passionate about the industry and wants to build a long term career within it. You should enjoy discussing watches and jewellery, follow market developments, understand luxury clientele, and take pride in delivering an exceptional experience for every client.
What We Offer
- Competitive basic salary
- Uncapped commission structure
- Access to some of the world's most desirable watches and jewellery
- Established client base and strong lead generation channels
- Professional and supportive working environment
- Ongoing training and development
- Long term career progression opportunities within a growing luxury business
- Opportunity to work from our Mayfair showroom with some of the most sought after brands in the world
Working Hours
Our showroom operates 7 days per week. This is a full time position working 5 days per week on a rota basis and includes regular weekend working.
Why Join Trilogy Jewellers?
This is an opportunity to join one of London's fastest growing luxury watch and jewellery businesses, working with some of the most desirable brands in the world and serving a discerning international clientele. You will be given the platform to develop meaningful client relationships, build your own portfolio of collectors and high net worth individuals, and establish yourself within one of the most exciting sectors of luxury retail. If you are passionate about luxury watches and jewellery, take pride in delivering exceptional client experiences, and are motivated by both personal and professional growth, we would love to hear from you.
Luxury Sales Executive | Watches & Jewellery in London employer: Trilogy Jewellers
At Trilogy Jewellers, we pride ourselves on being more than just a luxury watch retailer; we are a brand that thrives on creativity and innovation. Located in the heart of Mayfair, London, we offer our employees unparalleled access to exquisite watches and jewellery, along with real creative freedom and direct collaboration with our founder. Our work culture fosters ownership and long-term growth, making it an ideal environment for those looking to make a meaningful impact in the luxury sector.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Sales Executive | Watches & Jewellery in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Trilogy Jewellers, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Trilogy Jewellers!
We think you need these skills to ace Luxury Sales Executive | Watches & Jewellery in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Trilogy Jewellers, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Trilogy Jewellers and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Trilogy Jewellers that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Trilogy Jewellers
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
