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- Tasks: Join us as a Business Analyst to enhance Salesforce solutions for the utilities industry.
- Company: Trilogy International, part of Korn Ferry, is a leader in talent management and consulting.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Why this job: Make a real impact by improving customer engagement and operational efficiency in the utilities sector.
- Qualifications: Experience with Salesforce and strong communication skills are essential; certifications are a plus.
- Other info: Ideal for those passionate about technology and its application in real-world scenarios.
The predicted salary is between 36000 - 60000 £ per year.
Salesforce Business Analyst
Key Responsibilities:
- Collaborate with stakeholders to gather, analyse, and document business requirements.
- Design and recommend Salesforce solutions tailored to the utilities industry, improving customer engagement and operational efficiency.
- Work closely with development teams to ensure the successful implementation of system changes.
- Conduct system testing, UAT, and support end-user training and adoption strategies.
- Provide ongoing support and optimisation of Salesforce features and integrations.
Qualifications:
- Proven experience as a Salesforce Business Analyst, ideally within the utilities sector.
- Strong knowledge of Salesforce platform features, including Sales Cloud, Service Cloud, and related integrations.
- Excellent communication and stakeholder management skills.
- Understanding of utility processes such as billing, account management, and field services.
- Salesforce certifications (e.g., Admin, Business Analyst, or Consultant) are highly desirable.
Trilogy International, A Korn Ferry Company | Business Analyst employer: Trilogy International, A Korn Ferry Company
Contact Detail:
Trilogy International, A Korn Ferry Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trilogy International, A Korn Ferry Company | Business Analyst
✨Tip Number 1
Make sure to familiarize yourself with the specific needs and challenges of the utilities industry. Understanding how Salesforce can address these issues will help you stand out during discussions with stakeholders.
✨Tip Number 2
Network with professionals in the utilities sector who are already using Salesforce. Engaging with them can provide insights into best practices and common pitfalls, which will be valuable in your role as a Business Analyst.
✨Tip Number 3
Stay updated on the latest Salesforce features and updates, especially those relevant to the utilities industry. This knowledge will not only enhance your expertise but also demonstrate your commitment to continuous learning.
✨Tip Number 4
Prepare to discuss real-world examples of how you've successfully implemented Salesforce solutions in previous roles. Highlighting your hands-on experience will show that you can effectively bridge the gap between technical teams and business stakeholders.
We think you need these skills to ace Trilogy International, A Korn Ferry Company | Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Salesforce Business Analyst, especially within the utilities sector. Emphasize your knowledge of Salesforce features like Sales Cloud and Service Cloud.
Craft a Compelling Cover Letter: In your cover letter, explain how your skills align with the responsibilities listed in the job description. Mention specific examples of how you've improved customer engagement or operational efficiency in previous roles.
Showcase Relevant Certifications: If you have Salesforce certifications, be sure to mention them prominently in your application. This can set you apart from other candidates and demonstrate your commitment to the field.
Highlight Stakeholder Management Skills: Since excellent communication and stakeholder management skills are crucial for this role, provide examples in your application that showcase your ability to collaborate effectively with various stakeholders.
How to prepare for a job interview at Trilogy International, A Korn Ferry Company
✨Showcase Your Salesforce Expertise
Make sure to highlight your experience with Salesforce, especially in the context of the utilities sector. Be prepared to discuss specific features like Sales Cloud and Service Cloud, and how you've utilized them to improve business processes.
✨Demonstrate Stakeholder Management Skills
Prepare examples of how you've successfully collaborated with stakeholders in previous roles. Discuss your approach to gathering and analyzing business requirements, and how you ensure that all voices are heard during the process.
✨Understand Utility Processes
Familiarize yourself with key utility processes such as billing, account management, and field services. Being able to speak knowledgeably about these areas will show that you understand the industry and can provide tailored solutions.
✨Prepare for System Testing and UAT
Be ready to discuss your experience with system testing and user acceptance testing (UAT). Share any strategies you've used to support end-user training and adoption, as this is crucial for successful implementation.
