Community Outreach Officer

As an Employment Advisor, you will work with participants to improve their overall wellbeing and support them in progressing through a personalised action plan. This role is not focused on job outcomes but rather on making a meaningful difference to individuals’ wellbeing and confidence over a 3-month programme. You will work for a housing association, helping participants create realistic progression plans, provide support, and guide them in developing positive steps toward their personal goals., * Deliver a tailored 3-month programme aimed at improving participants’ wellbeing and personal development.

• Support participants in completing realistic action plans based on their individual needs and circumstances.

• Conduct 1-to-1 sessions, both face-to-face and virtually, with participants, ensuring progress is tracked and recorded.

• Conduct some outreach work in the community, engaging participants at various locations.

• Focus on wellbeing improvement scores and individual progression, rather than employment outcomes.

• Help participants to build confidence, overcome personal barriers, and make meaningful steps towards their goals.

• Work closely with participants, guiding them through the programme and ensuring they stay on track to achieve their action plans.

• No need to generate referrals – participants will already be referred into the programme.

• Complete all required documentation and maintain accurate records of participant progress.

• Ensure effective communication with internal teams and other stakeholders, ensuring participants receive holistic support.

• Experience working with vulnerable or disadvantaged individuals, helping them to improve their wellbeing or personal development.

• Strong interpersonal skills with the ability to build rapport and motivate participants.

• Ability to create realistic action plans that reflect the participants’ individual needs and strengths.

• Excellent communication skills, both written and verbal.

• Highly organised with good time management skills, able to manage a caseload effectively.

• Ability to work both independently and as part of a team.

• Proficient in IT and digital platforms for virtual meetings and participant tracking.

Desirable

• Previous experience in a similar role within a housing association or community-based programme.

• Driver’s licence preferred but not essential, with access to a vehicle for outreach work.