At a Glance
- Tasks: Lead a team to provide top-notch housing support and resettlement services.
- Company: Join a dedicated organisation making a real difference in the community.
- Benefits: Enjoy 25 days annual leave, healthcare benefits, and a pension scheme.
- Other info: Flexible working environment with opportunities for personal growth.
- Why this job: Make a positive impact on people's lives while developing your leadership skills.
- Qualifications: Experience in housing support and strong leadership abilities required.
The predicted salary is between 26150 - 32668 £ per year.
Location: Lancashire (Working across custodial and community settings)
Salary: £26,150 - £32,668 per annum (Dependent on Experience)
Contract: Permanent, full-time (37 hours per week, Monday-Friday)
Role Overview
We are recruiting a confident and experienced Senior Accommodation Support Officer to lead and support a team delivering high-quality housing and resettlement provision across custodial and community settings in Lancashire. As a Senior Accommodation Support Officer, you will provide leadership, coaching, and day-to-day guidance to a team of Accommodation Support Officers, ensuring consistent delivery against contractual targets and service standards. Alongside your leadership responsibilities, you will manage a small caseload of complex participants, providing specialist housing advice and support to enable sustainable accommodation outcomes. This is a key role within the service, requiring strong knowledge of housing legislation, excellent stakeholder engagement skills, and the ability to drive quality and performance across a busy and dynamic resettlement environment.
Key Responsibilities
- Team Leadership & Development
- Staff Guidance: Lead, support, and inspire a team of Accommodation Support Officers across the region.
- Performance Coaching: Provide regular supervision, coaching, appraisals, and ongoing development support to your team.
- Culture & Standards: Promote a high-performance, learner-focused team culture that values continuous improvement.
- Best Practice: Deliver workshops and internal guidance to improve standards of practice, utilizing observations and structured feedback.
- Service Delivery & Case Management
- Complex Caseloads: Manage a small, specialized caseload of complex or high-risk participants, delivering expert housing advice and support.
- Target Achievement: Monitor, manage, and drive team performance to ensure all contractual targets and key performance indicators (KPIs) are met.
- Stakeholder Liaison: Build and maintain strong working relationships with landlords, housing associations, local authorities, prison staff, and probation services.
- Legislative Compliance: Ensure all advice and support delivered by the team complies with current housing legislation and homelessness duties.
- Quality Assurance & Administration
- Audit & Compliance: Conduct quality audits on case notes, support plans, and risk assessments to ensure regulatory and operational compliance.
- System Accuracy: Ensure all electronic data and computer-based information systems are maintained accurately and in a timely manner.
- Risk & Safeguarding: Oversee effective risk management and co-ordination across the team, ensuring a strong focus on safeguarding vulnerable adults.
- Continuous Improvement: Proactively identify service gaps and contribute to the development of localized housing and resettlement strategies.
Essential Criteria
- Leadership Background: Proven experience leading, supervising, or mentoring staff within a supportive or target-driven environment.
- Housing Expertise: Strong, demonstrable knowledge of housing legislation, homelessness advice, and local authority housing pathways.
- Sector Experience: Significant experience working within criminal justice, housing support, or social care settings.
- Case Management: Confident managing complex, high-needs, or high-risk cases with a structured approach.
- Communication: Excellent communication, negotiation, and stakeholder engagement skills.
- Logistics: Full UK driving licence with access to a vehicle, and flexibility to travel across custodial and community sites in Lancashire.
Desirable Criteria
- Cross-Service Work: Experience working seamlessly across both custodial (prison) and community-based environments.
- Workshop Delivery: Prior experience planning and delivering housing-related training, workshops, or group interventions.
- Qualifications: A relevant professional qualification in housing, social care, management, or criminal justice.
Personal Attributes
- Leadership Style: Confident, inspiring, and collaborative leader who takes accountability for team outcomes.
- Resilience: Exceptionally resilient, adaptable, and capable of managing competing priorities calmly.
- Mindset: Proactive, solution-focused, and deeply committed to supporting positive change and reducing reoffending rates.
Benefits & Package
- Annual Leave: 25 days annual leave plus Bank Holidays, an additional paid day off for your Birthday, and the operational option to purchase additional leave days.
- Volunteer Support: 2 paid volunteering days per year.
- Pension Scheme: Workplace pension scheme with a 10% total matching framework (5% Employee / 5% Employer).
- Healthcare & Protection: Comprehensive Healthcare Cash Plan alongside 3x salary life assurance cover.
- Financial Well-being: Annual salary reviews and a refer-a-friend incentive scheme.
- Perks & Discounts: Access to extensive retail discounts, shopping cashbacks, and employee well-being benefits.
How to Apply
If you are an experienced leader looking to make a meaningful difference as our Senior Accommodation Support Officer in Lancashire, please get in touch. To apply or request further information regarding this position, please contact: Robert Rowe.
Senior Accommodation Support Officer employer: Trigon Recruitment Ltd
Join a dynamic team as a Senior Accommodation Support Officer in Lancashire, where you will lead and inspire a dedicated group committed to delivering high-quality housing support across custodial and community settings. Our organisation fosters a culture of continuous improvement, offering extensive professional development opportunities, a supportive work environment, and a comprehensive benefits package that includes generous annual leave, a robust pension scheme, and employee well-being initiatives. With a focus on making a meaningful impact in the community, this role provides a unique chance to drive positive change while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Accommodation Support Officer
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Trigon Recruitment Ltd.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Trigon Recruitment Ltd!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Trigon Recruitment Ltd, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Trigon Recruitment Ltd or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Senior Accommodation Support Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Trigon Recruitment Ltd:Before hitting send, make sure to tailor your application specifically to Trigon Recruitment Ltd! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Trigon Recruitment Ltd
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
