Job Coach

Overview

Job Role: Job Coach

Salary: £30,000 per annum

Contract: Restart Programme

Hours: Full-time, permanent

Location: Norwich

Trigon Recruitment are proud to be recruiting on behalf of a leading provider of work and wellbeing services across the UK. The organisation delivers a range of Employability and Health contracts designed to support individuals back into sustainable employment. The programmes focus on addressing barriers to work, providing tailored guidance, and empowering participants to achieve fulfilling careers while strengthening connections within their local communities.

As an Employment Advisor, you will play a vital role in helping participants overcome obstacles, build confidence, and secure meaningful employment. You will deliver personalised, outcome-focused support through one-to-one coaching, job search guidance, and access to training opportunities, while also engaging employers to create sustainable job opportunities.

This role is both rewarding and impactful, helping to ensure no one is left behind as communities build back stronger.

Responsibilities

• Manage and support a caseload of participants, using tailored strategies to overcome individual barriers to employment.
• Deliver engaging one-to-one sessions, action plans, and employability assessments that support personal goals and job readiness.
• Provide motivational coaching to inspire, challenge, and encourage participants to achieve sustainable employment.
• Deliver practical job search support, including CV preparation, interview coaching, and digital skills guidance.
• Identify retraining opportunities and provide advice on alternative career paths or self-employment, signposting to specialists where required.
• Develop a strong knowledge of the local labour market to match participants with suitable vacancies.
• Proactively build and maintain employer relationships, marketing participants directly to potential employers and tailoring pre-screens to recruitment needs.
• Network with local stakeholders such as job centres, chambers of commerce, training providers, and community organisations to maximise opportunities.
• Maintain accurate, compliant records and evidence of participant progress in line with contractual requirements.
• Contribute to continuous improvement, ensuring services meet high standards of customer service, safeguarding, equality, and compliance.
• Participate in team meetings, training, and professional development opportunities.
• Handle sensitive data in line with GDPR and organisational policies.
• Actively uphold safeguarding, Prevent, and organisational values in all activities.

Person Specification

Essential

• Strong knowledge of the local labour market in the geographical area.
• GCSEs (or equivalent) in English and Maths at Grade C/4 or above.
• Fully IT-literate, with experience using Microsoft Office 365 and digital platforms (e.g., Teams, Skype for Business).
• Proven experience of working in a target-driven environment.
• Experience of delivering services in line with contractual and quality standards.
• Ability to build positive, supportive relationships with a diverse range of individuals.

Desirable

• Knowledge of the employability and/or recruitment sectors.
• Experience providing information, advice, and guidance (IAG).
• Understanding of self-employment opportunities.
• Full driving licence and flexibility to travel across the region when required.

Key Attributes

• Motivational and empathetic, with the ability to inspire confidence and self-belief in others.
• Strong organisational and caseload management skills.
• Excellent communication and interpersonal abilities.
• Proactive and adaptable, with a solution-focused mindset.
• Committed to continuous personal and professional development.

Additional Information

This role requires flexibility, including occasional travel and overnight stays. The organisation is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all employees are expected to share and uphold this commitment.