At a Glance
- Tasks: Strengthen relationships with retailers and manage day-to-day client operations.
- Company: Dynamic tech company focused on AI in retail.
- Benefits: Competitive salary, flexible working, and clear growth path.
- Other info: Join a small, high-calibre team with a culture of ownership and innovation.
- Why this job: Be at the forefront of AI technology in a vital retail market.
- Qualifications: Fluent German speaker with a background in business and tech.
The predicted salary is between 63000 - 77000 £ per year.
We are hiring an Engagement Associate to work closely with our Engagement Managers, strengthening and growing our relationships with leading retailers.
You will start close to the ground which means understanding our technology, supporting deployments, and managing day-to-day client operations with the goal of independently owning accounts.
The DACH retail market is one of our most strategically important.
Your work will directly shape how Trigo shows up for some of its most significant clients while also engaging with our own senior management early on.
Requirements
What We're Looking For
We care more about how you think and how fast you grow than ticking every box.
If you are excited about this role but do not meet every requirement, we would still love to hear from you.
Essential
- Native or fluent German speaker, strong English, other languages are a plus.
- A background bridging business & tech (Business Informatics, Information Systems, Computer Science, or equivalent)
- Comfortable in technical environments which means being able to understand and clearly communicate issues to engineering teams.
- High ownership mindset: you take initiative.
- Eager to learn fast, collaborate across time zones, and embrace an AI‑first way of working.
- Flexibility to travel regularly.
Nice to have
- Experience in a client-facing or operational role (internships and student projects count).
- Familiarity with retail or FMCG environments.
- Exposure to AI, computer-vision, Io T, or edge computing.
- Experience with international or cross-cultural teams.
A day in the life
What You'll Do
In your first 12 months
- Get on the ground.
Visit stores, talk to client staff, and understand how our technology performs in the real world.
When issues arise, coordinate resolution with Tech Ops and R&D.
We value faster fixes, fewer escalations.
- Drive with data. Use analytics tools to surface what is actually happening in data and turn that into clear, evidence‑backed recommendations.
- Shape the product. Spend time with client operations and IT teams to understand where friction exists. Bring gaps and opportunities back with a point of view.
- Communicate proactively. Manage day‑to‑day queries, flag issues proactively, and keep stakeholders updated with clarity.
- Surface insights that drive action. When you find something meaningful in the data, frame it for the right audience.
- Work AI‑first.
Experiment with AI tools in your own workflows.
Whether analysing data, drafting communications, finding smarter ways to operate.
If you spot a better way, we want you to try it.
As you grow into the role (12+ months)
- Own engagement tasks for our clients.
- Support rollout planning and expansion coordination across accounts.
- Run client reporting: operational reviews and senior briefings that benchmark performance and make Trigo's value clear.
- Use data to identify trends before clients do and position Trigo as the partner that thinks ahead.
- Feed field insights back to Product and R&D to help shape the roadmap.
Perks and Benefits
We move fast, operate with high trust, and genuinely care about the work.
You will be close to the technology, close to the clients, and close to the decisions that shape the company.
Our culture blends startup pace with a sense of directness, curiosity, and ownership.
Being AI‑first is part of our DNA as we build AI into how we analyse, communicate, and solve problems, and we expect our team to push what is possible with these tools.
There's no 'wait for permission' culture here. If you see something, you say it. If you find a better way, you try it.
What We Offer
- Competitive salary.
- Flexible working: Hybrid in London (preferred) or hybrid/remote in Germany (Duesseldorf area)
- A front‑row seat to deploying real‑world AI across one of Europe's largest retail markets.
- Clear growth path to client engagement, with active investment in your development.
- A small, high‑calibre team where your work is visible and your contribution is truly felt.
- The experience of working across cultures.
- #J-18808-Ljbffr
Engagement Associate DACH employer: Trigo
Trigo is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As an Engagement Associate in the DACH region, you will enjoy a competitive salary, flexible working arrangements, and a clear growth path within a small, high-calibre team that values your contributions. With a strong focus on AI-driven solutions and a culture that encourages initiative and direct communication, you'll have the opportunity to shape the future of retail technology while working closely with leading clients in one of Europe's most significant markets.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Associate DACH
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trigo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trigo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Engagement Associate DACH
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trigo:Your cover letter is your chance to shine! Tell us why you want to work at Trigo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trigo!
How to prepare for a job interview at Trigo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
