Delivery Assurance Specialist

Under general supervision and reporting to the Operations Manager, the Delivery Assurance Specialist serves as a vital link between the Prime Aerospace customers and their supplier base to improve delivery performance by tracking, validating, expediting, and reporting real-time part delivery status. Incumbents must have solid manufacturing experience with a focus on root cause analysis and effective interpersonal communication skills with the ability to develop strong relationships.

ESSENTIAL JOB FUNCTIONS

• Manage open order report or customer report(s) by analyzing supplier delivery status and commitments, identifying risks and opportunities, developing mitigation plans for driving continuous improvement to meet customer requirements.
• Track and proactively communicate via Critical Status Updates the flow of critical/priority parts through the suppliers' manufacturing from the receipt of PO, raw material phase, through manufacturing, outside process/sub tier, quality, shipping, and delivery to the customer.
• Communicate daily/weekly status updates via Trigo/Customer systems and/or reports.
• Onsite support at supplier sites to proactively support on-time delivery through milestone validation and leveraging of Trigo tools.
• Prepare presentations and lead meetings with customers and suppliers as needed.
• Establish and maintain customer and supplier relationships with key stakeholders.
• Escalate observations or concerns to Trigo Management.
• Identify opportunities for additional Trigo services and/or support to suppliers and customers.
• Ensure the timely submittal of all required internal/external deliverables.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of: Experience working on process improvement teams or possess Six Sigma certification (preferred).
• Skills: Fluent English – reading and writing is required; Proficient with Microsoft Office Products (2010 Excel intermediate skills required); Professionalism, integrity, and exceptional attention to detail; Strong independent decision-making skills; excellent analytical skills and professional judgment; Excellent interpersonal, written, and verbal communication skills.
• Ability to: Ensure the accuracy of data and information; Understand, interpret, apply, and explain applicable policies and procedures; Prioritise and escalate matters to supervisor as appropriate; Maintain confidentiality of company documents and records; Exercise discretion in handling sensitive information; Establish and maintain effective working relationships; Pass pre-hire background check including credit screening.

EDUCATION AND EXPERIENCE

• Manufacturing Experience – 5-10 years, preferably in Machine Shop/Sheet Metal.
• Bachelor’s degree (or higher) in supply chain management, engineering, business, quality assurance or related field (preferred qualification).
• Experience working on process improvement teams or possess Six Sigma certification (preferred).
• Any combination of education and experience may be considered.

LICENSES, CERTIFICATES & OTHER REQUIREMENTS

• Reliable transportation - must have current/active driver's license.
• UK Citizenship required.

WORKING CONDITIONS

• Productivity: Incumbents must perform work in an efficient, effective, and timely manner with minimal direction.
• Mobility: Incumbents are required to participate in assigned physical activities which may include light lifting and sitting for prolonged periods of time.
• Vision: Vision sufficient to read printed documents, computer screens, and observe behaviour of others.
• Environment: Typical office conditions, directly working with the Quality management team, working with the SMS team, and external customers.
• Other Factors: Typical hours worked are Monday – Friday from 8:00 a.m. – 5:00 p.m. Incumbents may be required to work occasional extended hours and weekend overtime. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk (approximately 1-2 miles a day); sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Employee will occasionally drive long distances to and from various suppliers as needed. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, colour vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to high.

Company Overview

TRIGO ADR Americas is the leader in the Aerospace & Defence Industry providing global Supplier Delivery Assurance, Supplier Development and Quality Management Services. Trigo provides a fully integrated service solution to optimise Supplier performance through an embedded “boots on the ground” business model to drive systemic changes that enhance Supplier Quality and Supplier Delivery performance. We work as an extension of our Customers to build and maintain supplier and customer collaboration to ensure improved results and provide visibility throughout the supply chain. Trigo’s team of dedicated Delivery Assurance Specialists, Supplier Development Specialists, Supplier Quality Engineers and Program Managers support hundreds of Customers and are deployed to thousands of Suppliers worldwide focused on achieving On-Time and On-Quality Delivery results.

TRIGO ADR Americas is an Equal Opportunity Employer, including disabled and veterans, and may require UK Citizenship for employment on certain defence contracts subject to ITAR restrictions. All qualified candidates will receive consideration.