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For Companies At a Glance
- Tasks: Provide top-notch support for developers using our innovative platform.
- Company: Join a fast-growing startup backed by world-class investors.
- Benefits: Generous salary, equity ownership, remote work, and professional development opportunities.
- Other info: Enjoy a flexible work environment and contribute to an open-source mission.
- Why this job: Be part of a dynamic team making a real impact in the tech community.
- Qualifications: Experience in customer support, especially for technical users, and familiarity with TypeScript.
The predicted salary is between 40000 - 50000 £ per year.
About Trigger.dev
Trigger.dev is a developer platform for building and running AI agents and workflows. We provide everything needed to create production-grade agents: an SDK, deploying, scaling, monitoring, and debugging them without needing to manage any infrastructure. Trigger.dev was created during the Y Combinator W23 batch and launched with the biggest Show Hacker News post from a YC company in the past year. Since then, we’ve amassed over 12,000 GitHub stars and have raised a $3.5M seed round, backed by world-class investors.
About the position
We’re growing fast and keeping up with our support demand is a high priority. We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Trigger.dev.
What you'll be doing
- Provide timely responses to support cases for a variety of topics, from customer bugs and issues to billing, optimizations and implementation questions.
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific team members.
- Monitor multiple feedback channels, e.g. Discord, Github Issues & Discussions, and our public roadmap.
- Fix and improve the product and docs from customer feedback, and broadcast to the community when issues have been fixed.
- Identify where internal tooling might be developed or used to improve support efficiency.
- Reproduce issues, create test cases and improve test coverage.
You really need to have
- Experience in customer support, with experience providing developer support to technical customers.
- Excellent communication skills and fluency in English.
- Familiarity with TypeScript and frameworks like React, Remix, and experience with Node.js.
- Skilled using relational databases, ideally Postgres.
- Experience working with GitHub Issues and Discussions.
- A desire to contribute to the overall success of the company, including improving the SaaS side of the business, customer signups, activation and growth.
You'll be an amazing fit if
- You’ve worked at a high-growth SaaS company.
- You’ve previously been a venture-backed startup founder.
Salary
We use PostHog's salary calculator to benchmark fair and transparent compensation which varies based on employee location and level of experience (this role falls under "Support Engineer").
Benefits
- Generous compensation - We hire the best talent and pay to reflect that.
- ESOP - Receive ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
- Async working - Need a heads-down day or meeting-free days to stay productive? No problem!
- Home office - We will help provide equipment for a comfortable setup so you're as productive at home as you are in the office.
- Professional development - An annual education allowance to spend on learning such as courses, books, conferences, or anything that supports your growth.
- Pension and 401k contributions - Enroll in our company pension scheme or we'll contribute directly to your private pension.
Our values
- We are proud to be open source - We believe in the open source community and building a great free-to-use product. We encourage community contributions and are public about what we are building.
- We ship uncomfortably fast - As a startup, moving fast is key. We are pragmatic about what we build, when we build it, and value iterative development above all.
- Working autonomously - We don’t tell you what to do. We decide as a team what will have the biggest impact for our customers and prioritise what we work on from that.
Support Engineer at Trigger.dev (W23) employer: Trigger
Contact Detail:
Trigger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer at Trigger.dev (W23)
✨Tip Number 1
Get to know the company inside out! Dive into Trigger.dev's platform, understand their products, and check out their community channels. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or join relevant Discord channels. Engaging with the community can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common support scenarios. Think about how you'd handle customer issues or technical questions. Being ready to demonstrate your problem-solving skills will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Trigger.dev team.
We think you need these skills to ace Support Engineer at Trigger.dev (W23)
Some tips for your application 🫡
Show Your Passion for Support: When writing your application, let us know why you're excited about providing developer support. Share any experiences you've had that highlight your passion for helping others solve technical issues.
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences mentioned in the job description. Highlight your familiarity with TypeScript, React, and your experience in customer support to catch our eye!
Be Clear and Concise: We appreciate clear communication, so keep your application straightforward. Avoid jargon unless it's relevant, and make sure your points are easy to understand. This will show us you can communicate effectively with our users.
Apply Through Our Website: Don't forget to submit your application through our website! It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Trigger
✨Know Your Tech Stack
Make sure you’re well-versed in TypeScript, React, and Node.js. Brush up on your knowledge of relational databases like Postgres too. Being able to discuss your experience with these technologies will show that you’re ready to tackle the technical challenges at Trigger.dev.
✨Familiarise Yourself with Support Scenarios
Think about common support issues developers face and how you would address them. Prepare examples from your past experiences where you successfully resolved similar problems. This will demonstrate your ability to provide world-class developer support.
✨Engage with the Community
Check out Trigger.dev’s presence on platforms like Discord and GitHub. Familiarise yourself with their public roadmap and any ongoing discussions. Showing that you’re proactive and engaged with the community can set you apart from other candidates.
✨Emphasise Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you effectively communicated complex technical information to non-technical users.