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For Companies At a Glance
- Tasks: Implement and optimise AI solutions for enterprise clients while collaborating with engineering teams.
- Company: Join a forward-thinking tech company focused on customer success and innovation.
- Benefits: Competitive pay, equity options, remote work flexibility, and a chance to shape product direction.
- Why this job: Make a direct impact on customer success while working with cutting-edge AI technology.
- Qualifications: 3+ years in software engineering with strong Python skills and customer-facing experience.
- Other info: Dynamic role with opportunities for travel and significant autonomy in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
We're seeking a Forward Deployed Engineer to bridge the gap between our AI account management product and our enterprise clients. You'll work directly with customers to implement, customize, and optimize our platform for their specific business needs while feeding insights back to our engineering team.
What You'll Do
- Customer Implementation & Success
- Deploy and configure our AI account management platform for enterprise clients
- Work onsite or remotely with customer teams to ensure successful integration
- Customize workflows, data pipelines, and AI models to match client requirements
- Troubleshoot technical issues and provide rapid resolution during implementation phases
- Train customer technical teams on platform usage and best practices
- Technical Development
- Build custom integrations between our platform and client systems (CRMs, ERPs, databases)
- Develop client-specific features and modifications using Python
- Create data transformation scripts and API connections for seamless data flow
- Prototype solutions for unique customer use cases
- Maintain and update client-specific codebases
- Product Intelligence
- Gather detailed feedback on product performance in real-world environments
- Identify patterns in customer needs and technical challenges
- Collaborate with product and engineering teams to influence roadmap decisions
- Document best practices and common implementation patterns
- Contribute to internal tooling that improves deployment efficiency
What We're Looking For
- Technical Skills
- Strong proficiency in Python, PostgreSQL, DynamoDB, OpenSearch
- Experience with APIs, webhooks, and system integrations
- Familiarity with cloud platforms (AWS, Azure, or GCP)
- Experience working with Snowflake, Databricks or similar data warehouses
- Knowledge of AI/ML concepts and how they apply to business processes
- Customer-Facing Skills
- Excellent communication skills with both technical and business stakeholders
- Ability to translate complex technical concepts into business value
- Experience working directly with enterprise customers
- Comfortable presenting solutions and leading technical discussions
- Problem-solving mindset with customer success orientation
- Experience
- 3+ years of software engineering experience
- Previous experience in customer-facing technical roles (solutions engineering, consulting, implementation)
- Background in B2B SaaS environments
- Experience with account management or sales technology systems preferred
Why Join Us
- Direct impact on customer success and company growth
- Unique blend of technical development and customer interaction
- Opportunity to shape product direction through customer insights
- Work with cutting-edge AI technology in a rapidly growing market
- Collaborative team environment with significant autonomy
- Competitive compensation including equity participation
Location & Travel
This role involves regular customer interaction and may require travel to client sites. Remote work is supported between customer engagements.
Forward Deployed Engineer in London employer: Trig
Contact Detail:
Trig Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Forward Deployed Engineer in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially those related to Python and AI. This gives potential employers a taste of what you can do before they even meet you.
✨Tip Number 3
Prepare for interviews by practising common technical questions and customer-facing scenarios. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Forward Deployed Engineer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Forward Deployed Engineer role. Highlight your experience with Python, APIs, and customer-facing roles to show us you’re the perfect fit!
Showcase Your Technical Skills: Don’t just list your skills; give us examples of how you've used them in real-world scenarios. Whether it’s deploying AI solutions or troubleshooting technical issues, we want to see your problem-solving prowess!
Communicate Clearly: Since this role involves working with both technical and business stakeholders, make sure your application reflects your ability to translate complex concepts into simple terms. We love clear communicators!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Trig
✨Know Your Tech Inside Out
Make sure you brush up on your Python, PostgreSQL, and cloud platforms like AWS or Azure. Be ready to discuss how you've used these technologies in past projects, especially in customer-facing roles. This will show that you can bridge the gap between technical and business needs.
✨Showcase Your Customer Success Skills
Prepare examples of how you've successfully implemented solutions for clients in the past. Highlight your ability to communicate complex technical concepts to non-technical stakeholders. This is crucial for a Forward Deployed Engineer, as you'll be working directly with enterprise clients.
✨Demonstrate Problem-Solving Abilities
Think of specific challenges you've faced in previous roles and how you resolved them. Be ready to discuss your troubleshooting process and how you ensure customer satisfaction during implementation phases. This will illustrate your proactive approach to problem-solving.
✨Engage with Product Insights
Familiarise yourself with the company's AI account management platform and think about how you would gather feedback from clients. Be prepared to discuss how you would influence product development based on customer insights. This shows your commitment to continuous improvement and customer success.