At a Glance
- Tasks: Own customer relationships and help them maximise value from their Trig instance.
- Company: Join a forward-thinking company focused on customer success and innovation.
- Benefits: Enjoy autonomy, competitive salary, and opportunities for professional growth.
- Other info: Be the first in a new function with plenty of room for creativity.
- Why this job: Shape customer success processes and make a direct impact on client satisfaction.
- Qualifications: Experience in customer success and strong relationship-building skills.
The predicted salary is between 45000 - 55000 £ per year.
Trig is seeking an experienced Customer Success professional to own day-to-day relationships with live customers and help new customers configure their Trig instance to deliver value. You'll be the first hire in the Customer Performance function, running playbooks, improving them, and writing new ways to make customers successful, while collaborating with sales on expansion opportunities. Expect autonomy, the chance to shape CS processes, and direct impact on renewals and health scores.
Customer Performance Lead: Value Realization & Expansion in London employer: Trig
Trig is an exceptional employer that prioritises employee growth and innovation, particularly in the role of Customer Performance Manager. With a collaborative work culture and a focus on customer success, you will have the opportunity to shape processes and drive meaningful impact from day one. Located in a dynamic environment, Trig offers unique advantages such as hands-on workshops and direct engagement with customers, ensuring that your contributions are valued and recognised.
