At a Glance
- Tasks: Implement and optimise AI solutions for enterprise clients while collaborating with engineering teams.
- Company: Join a forward-thinking tech company at the forefront of AI innovation.
- Benefits: Competitive pay, equity options, remote work flexibility, and growth opportunities.
- Other info: Dynamic role with a mix of technical development and client interaction.
- Why this job: Make a direct impact on customer success and shape product development.
- Qualifications: 3+ years in software engineering with strong Python skills and customer-facing experience.
The predicted salary is between 60000 - 80000 £ per year.
About the Role
We are seeking a Forward Deployed Engineer to bridge the gap between our AI account management product and our enterprise clients. You will work directly with customers to implement, customize, and optimize our platform for their specific business needs while feeding insights back to our engineering team.
What You Will Do
- Customer Implementation & Success
- Deploy and configure our AI account management platform for enterprise clients
- Work onsite or remotely with customer teams to ensure successful integration
- Customize workflows, data pipelines, and AI models to match client requirements
- Troubleshoot technical issues and provide rapid resolution during implementation phases
- Train customer technical teams on platform usage and best practices
- Technical Development
- Build custom integrations between our platform and client systems (CRMs, ERPs, databases)
- Develop client-specific features and modifications using Python
- Create data transformation scripts and API connections for seamless data flow
- Prototype solutions for unique customer use cases
- Maintain and update client-specific codebases
- Product Intelligence
- Gather detailed feedback on product performance in real-world environments
- Identify patterns in customer needs and technical challenges
- Collaborate with product and engineering teams to influence roadmap decisions
- Document best practices and common implementation patterns
- Contribute to internal tooling that improves deployment efficiency
What We Are Looking For
- Technical Skills
- Strong proficiency in Python, PostgreSQL, DynamoDB, OpenSearch
- Experience with APIs, webhooks, and system integrations
- Familiarity with cloud platforms (AWS, Azure, or GCP)
- Experience working with Snowflake, Databricks or similar data warehouses
- Knowledge of AI/ML concepts and how they apply to business processes
- Customer-Facing Skills
- Excellent communication skills with both technical and business stakeholders
- Ability to translate complex technical concepts into business value
- Experience working directly with enterprise customers
- Comfortable presenting solutions and leading technical discussions
- Problem-solving mindset with customer success orientation
- Experience
- 3+ years of software engineering experience
- Previous experience in customer-facing technical roles (solutions engineering, consulting, implementation)
- Background in B2B SaaS environments
- Experience with account management or sales technology systems preferred
Why Join Us
- Direct impact on customer success and company growth
- Unique blend of technical development and customer interaction
- Opportunity to shape product direction through customer insights
- Work with cutting-edge AI technology in a rapidly growing market
- Collaborative team environment with significant autonomy
- Competitive compensation including equity participation
Location & Travel
This role involves regular customer interaction and may require travel to client sites. Remote work is supported between customer engagements.
Forward Deployed Engineer employer: Trig
Trig is an exceptional employer that prioritises employee growth and innovation, particularly in the role of Customer Performance Manager. With a collaborative work culture and a focus on customer success, you will have the opportunity to shape processes and drive meaningful impact from day one. Located in a dynamic environment, Trig offers unique advantages such as hands-on workshops and direct engagement with customers, ensuring that your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Forward Deployed Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Forward Deployed Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some real-world projects. Whether it's building custom integrations or prototyping solutions, showcase your skills through personal projects or contributions to open-source. This will make you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for those technical discussions! Brush up on your Python and system integration knowledge, and be ready to explain how you've tackled challenges in past roles. Confidence in your technical abilities can really impress during interviews.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your approach to highlight how your experience aligns with our mission of customer success and technical excellence.
We think you need these skills to ace Forward Deployed Engineer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Forward Deployed Engineer role. Highlight your experience with Python, APIs, and customer-facing roles to show us you’re the perfect fit!
Showcase Your Technical Skills:Don’t just list your skills; give us examples of how you've used them in real-world scenarios. Whether it’s deploying AI solutions or troubleshooting technical issues, we want to see your problem-solving prowess!
Communicate Clearly:Since this role involves working with both technical and business stakeholders, make sure your application reflects your ability to translate complex concepts into simple terms. We love clear communicators!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Trig
✨Know Your Tech Inside Out
Make sure you brush up on your Python, PostgreSQL, and cloud platforms like AWS or Azure. Be ready to discuss how you've used these technologies in past projects, especially in customer-facing roles. This will show that you can hit the ground running!
✨Understand the Customer's Needs
Before the interview, research the company and its clients. Think about how you can tailor the AI account management platform to meet specific business needs. Being able to articulate how you would approach customer implementation will impress the interviewers.
✨Prepare for Technical Discussions
Expect to dive deep into technical topics during the interview. Practice explaining complex concepts in simple terms, as you'll need to communicate effectively with both technical and non-technical stakeholders. This skill is crucial for a Forward Deployed Engineer.
✨Showcase Your Problem-Solving Skills
Be ready to share examples of how you've tackled technical challenges in previous roles. Highlight your problem-solving mindset and customer success orientation. This will demonstrate that you're not just technically proficient but also focused on delivering value to clients.
