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- Tasks: Lead and coach a dynamic team of consultants to deliver exceptional services.
- Company: Join Trident, a leading MSP with over 30 years of experience in technology solutions.
- Benefits: Enjoy up to 32 days holiday, wellbeing support, and exclusive discounts on IT products.
- Why this job: Make a significant impact while working in a vibrant, supportive environment with exciting growth opportunities.
- Qualifications: 3+ years in project management and leadership, with excellent communication skills required.
- Other info: Central Brighton location with social spaces and regular team-building events.
The predicted salary is between 36000 - 60000 £ per year.
Trident, a leading MSP (Managed Service Provider) based in the Southeast, seeks a driven and dynamic professional to join our team as a Professional Services Manager. With over 30 years of experience, our team of business and technical consultants possess exceptional knowledge, drive, and passion. We pride ourselves on delivering exciting and impactful technology business-to-business and maintain high-level partner relations with top industry vendors, including Microsoft, Dell and Cisco.
As our company grows and plans for future expansion, we are looking for an accomplished Professional Services Manager to lead our dynamic team. As the Professional Services Manager, you will lead and coach a team that includes project managers, solutions architects, technical consultants, field engineers, and resource coordinators. The successful candidate will be responsible for ensuring the delivery of services is profitable, efficient, and adequately resourced while also maintaining exceptional customer service.
The candidate should have a strong understanding of relevant industry standards and practices. If you have experience leading a technical project delivery team and thrive in a fast-paced environment, we invite you to join us and make a significant impact on our clients’ success. The chosen candidate will be part of Trident's Leadership Team and will play a crucial role in shaping its future growth and strategic vision.
Responsibilities:- Lead and manage our team of consultants, providing guidance, support, and professional development opportunities.
- Utilise resources efficiently and clearly communicate work assignments and expectations.
- Inspect, monitor and report utilisation and efficiencies, proactively working with the Resource Management team to keep staff highly utilised and motivated.
- Anticipate requirements and proactively manage available capacity.
- Undertake audit/review requirements as needed and provide input as necessary to guide service development towards tactical and strategic objectives.
- Provide management, oversight and structure to the professional services operations processes.
- Work with the Service Delivery Manager by assisting in the resolution of technical escalations.
- Collaborate with sales and account management teams to understand client needs and explore opportunities to enhance service delivery.
- Ensure the Professional Services team maintains high security and efficiency standards during all service delivery stages.
- Ensure the Professional Services team complies with ISO 27001, 14001 and 9001 requirements and Trident's operating procedures.
- Provide vision and leadership to a growing team of skilled consultants while maintaining a high level of morale.
- 3+ years of experience in project management and/or professional services, with at least 5 years in leadership.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with team members and clients.
- A flair for troubleshooting, communication, exceptional customer service and the ability to work under pressure.
- Be flexible and adaptable to situations and changing requirements.
- Excellent task and time management.
- Up to 32 days holiday per year plus bank holidays (25 days annual leave per annum - increased one day for every year of service up to 32 days + bank holidays).
- Access 7,000+ hours of on-demand IT courses, practice tests and virtual labs.
- Wellbeing - Access to BupaEAP (Employee Assistance Program) for you and your family.
- 'Cycle to Work' scheme.
- Access to vendor pricing for personal IT hardware and software purchases.
- Access to Microsoft Workplace Discount Program - Save up to 10% on Surface devices and 30% on Microsoft 365 subscriptions.
- Central office location - a 15-minute walk from Brighton train station, 10-minute local bus routes and short work from local shops, restaurants, and bars.
- 'Smart casual' dress code with dress down Friday raising money for the local charities.
- Regular social and team-building events.
- 'Refer a friend' recruitment bonus scheme.
- Social spaces in Trident’s office for staff to connect - Bar, pool tables, table tennis, arcade, etc.
We are excited to have the right person join our dynamic team and be part of our thriving MSP environment!
Professional Services Manager employer: Trident
Contact Detail:
Trident Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Manager
✨Tip Number 1
Familiarise yourself with the latest industry standards and practices relevant to professional services management. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a fast-paced environment.
✨Tip Number 2
Network with current or former employees of Trident or similar MSPs. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your discussions with the hiring team.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in the past. Highlighting your leadership style and how it aligns with Trident's values will make you stand out as a candidate.
✨Tip Number 4
Showcase your problem-solving skills by preparing for potential scenario-based questions. Think about challenges you've faced in project management and how you overcame them, as this will illustrate your ability to thrive under pressure.
We think you need these skills to ace Professional Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management and leadership roles. Emphasise your ability to lead teams and deliver services efficiently, as these are key aspects of the Professional Services Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and your understanding of industry standards. Mention specific experiences that demonstrate your skills in managing teams and delivering exceptional customer service.
Showcase Relevant Skills: Highlight your communication and interpersonal skills, as well as your ability to troubleshoot and adapt to changing requirements. These qualities are essential for the role and should be evident in both your CV and cover letter.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial position.
How to prepare for a job interview at Trident
✨Showcase Your Leadership Skills
As a Professional Services Manager, you'll be leading a diverse team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight your ability to motivate and develop team members.
✨Demonstrate Industry Knowledge
Familiarise yourself with relevant industry standards and practices, especially those related to ISO 27001, 14001, and 9001. Be ready to discuss how you have applied these standards in previous roles and how they can benefit the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Prepare scenarios where you've successfully navigated challenges in project management or service delivery, showcasing your troubleshooting skills.
✨Understand Client Needs
Since collaboration with sales and account management teams is crucial, research common client needs in the MSP sector. Be ready to discuss how you would enhance service delivery based on client feedback and requirements.
