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- Tasks: Lead a dynamic team to deliver exceptional IT services and support clients' success.
- Company: Join Trident, a people-first IT partnership focused on empowering organisations.
- Benefits: Enjoy 33 days of leave, wellbeing support, and access to exclusive discounts.
- Why this job: Shape the future of IT services while developing a talented team.
- Qualifications: 3+ years in professional services and strong leadership skills required.
- Other info: Be part of a collaborative culture that values growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Job Location: Office based - Brighton (this is not a remote working role)
Job Type: Permanent
Salary: Competitive, details on application
Reports To: CEO
Driving License: A full UK driving license is preferred
Travel: Occasional travel to client sites may be required
About Trident
At Trident, we make IT a source of strength. Helping organisations thrive so they can better support the people who rely on them every day. We’ve built a different kind of partnership, one that puts people first. We work side by side with our clients to make sure their technology is reliable, built for purpose, and designed to support modern ways of working. When that happens, people achieve more, teams feel supported, and organisations become stronger. Our purpose is simple: to create strength through partnership. Our vision is to set the standard for people-focused IT partnerships. And our mission is to collaborate side by side every day, combining reliable IT, practical guidance, and people-first support to make technology a trusted and empowering part of everyday working life.
Everything we do is shaped by our values:
- Value: We create lasting value by helping others achieve more for the people they serve.
- Integrity: We do the right thing. Always, openly, and consistently.
- Partnership: We build true partnerships that make people and organisations stronger.
Role Overview
As our company grows and plans for future expansion, we are looking for an accomplished leader to lead our dynamic Professional Services team. As the Professional Services Manager, you will lead and coach a team of solutions architects, technical consultants and field engineers. You will be responsible for ensuring that service delivery is efficient, well-resourced, and consistently aligned with exceptional customer service. The successful candidate will have a strong understanding of relevant industry standards and practices. If you have experience leading a technical delivery team and thrive in a fast-paced environment, we invite you to join us and make a significant impact on our clients’ success. The chosen candidate will be part of Trident’s Leadership Team, playing a crucial role in shaping our future growth and strategic vision.
Key Responsibilities
- Lead and manage our team of consultants, providing guidance, support, and professional development opportunities.
- Develop individual personal training and progression plans.
- Utilise resources efficiently and clearly communicate work assignments and expectations.
- Anticipate requirements and proactively manage available capacity.
- Inspect, monitor and report utilisation and efficiencies, proactively working with the Resource Management team to keep staff highly utilised and motivated.
- Undertake audit/review requirements as needed and provide input as necessary to guide service development towards tactical and strategic objectives.
- Provide management, oversight and structure to the professional services operations processes.
- Work with your own and other departments, assisting in the resolution of technical escalations.
- Collaborate with sales and account management teams to understand client needs and explore opportunities to enhance service delivery.
- Ensure the Professional Services team maintain high security and efficiency standards during all service delivery stages.
- Ensuring compliance with ISO standards and company procedures at all stages.
- Provide vision and leadership to a growing team of skilled consultants while maintaining a high level of morale.
Key Experience & Skills
The successful candidate will possess the following qualities:
- 3+ years of experience in professional services, with at least 5 years in leadership.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with team members and clients.
- A flair for troubleshooting, communication, exceptional customer service and the ability to work under pressure.
- Be flexible and adaptable to situations and changing requirements.
- Excellent task and time management.
Measuring Success
Success in this role is measured by:
- Service Delivery: Meeting SLAs, delivering projects on time, and maintaining high service quality.
- Customer Satisfaction: Strong feedback and proactive issue management.
- Operational Efficiency: Effective resource utilisation, process adherence, and continuous improvement.
- Financial Performance: Delivering profitable engagements and supporting revenue growth.
- Team Leadership: Building a capable, motivated team with clear goals and effective development.
- Strategic Contribution: Advancing the Professional Services function and supporting organisational goals.
Why Join Trident?
- Lead and shape the future of Trident’s technical service operations.
- Empower and develop a talented team across multiple disciplines.
- Influence company-wide service strategy and client experience.
- Be part of a leadership culture that values collaboration, learning, and continuous improvement.
Benefits
- 33 days of annual leave (including bank holidays), rising by one day per year of service up to 40 days.
- Access to on-demand IT courses, practice tests and virtual labs.
- Wellbeing - Access to Bupa EAP (Employee Assistance Program) for you and your family.
- ‘Cycle to Work’ scheme.
- Access to vendor pricing for personal IT hardware and software purchases.
- Access to Microsoft Workplace Discount Program – Save up to 10% on Surface devices and 30% on Microsoft 365 subscriptions.
- ‘Refer a friend’ recruitment bonus scheme.
Professional Services Manager employer: Trident
Contact Detail:
Trident Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Manager
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even local coffee catch-ups. The more people you know in the field, the better your chances of hearing about job openings before they hit the market.
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications with a friendly email or call. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great way to ask any questions you might have about the role.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their mission. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles we have available, so you won’t miss out on any opportunities.
We think you need these skills to ace Professional Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that align with the Professional Services Manager role. Highlight your leadership experience and any relevant industry standards you've worked with.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for Trident. Share specific examples of how you've led teams and improved service delivery in previous roles.
Showcase Your Communication Skills: Since this role requires excellent communication, ensure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Trident
✨Know Your Stuff
Make sure you have a solid understanding of the IT industry standards and practices relevant to the role. Brush up on your knowledge about service delivery, project management, and customer satisfaction metrics. This will not only help you answer questions confidently but also show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed projects. Highlight how you developed team members, handled challenges, and ensured high service quality. This is crucial for a Professional Services Manager role, so be ready to discuss your leadership style and how it aligns with Trident's values.
✨Understand Their Vision
Familiarise yourself with Trident’s mission and values. Be prepared to discuss how you can contribute to creating strength through partnership and enhancing client experiences. Showing that you resonate with their vision will set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team dynamics, the challenges they face, and how success is measured in the role. This demonstrates your interest in the position and helps you gauge if it's the right fit for you.
