At a Glance
- Tasks: Deliver exceptional IT services and solutions to clients, both onsite and remotely.
- Company: Join Trident, a supportive tech company focused on empowering organisations.
- Benefits: 33 days annual leave, professional development, and access to exclusive discounts.
- Other info: Dynamic role with travel opportunities and excellent career growth potential.
- Why this job: Make a real impact by solving client issues and enhancing their IT experience.
- Qualifications: Experience with Microsoft technologies and strong customer service skills required.
The predicted salary is between 35000 - 45000 £ per year.
Location : Travelling to various client locations (Brighton-based this is not a remote working role)
Job
Type: Permanent, Full-Time Reports to: Professional Services Manager About Trident At Trident, wemake ITasourceofstrength, helpingorganisationsthrivesotheycanbettersupportthepeoplewhorelyonthemeveryday.
Webelievetechnologyshouldempowerpeople, strengthenorganisations, andenablebetteroutcomes.
Byworkingintruepartnershipwithourclients, weprovidereliable ITservices, practicalguidance, andpeople-focusedsupportthathelpbusinessessucceed.
Benefits Joining Tridentmeansbecomingpartofasupportiveandcollaborativeenvironmentwhereyourcontributionisrecognisedandrewarded.
Wearecommittedtosupportingyourwellbeing, professionaldevelopment, andwork-lifebalance: 33daysannualleave(includingbankholidays), increasingbyonedayperyearofserviceupto40days.
Accesstoon-demand ITcourses, practicetestsandvirtuallabs.
Accessto Bupa Employee Assistance Programme(EAP)foryouandyourfamily.
Cycleto Workscheme.
Accesstovendorpricingforpersonal IThardwareandsoftwarepurchases.
Microsoft Workplace Discount Programmewithsavingson Surfacedevicesand Microsoft365subscriptions.
Regularsocialevents, team-buildingactivities, anda Refer-a-Friendbonusscheme.
About the Role We are seeking a highly motivated and customer-focused Professional Services Engineer to join our growing technical team.
This role will play a key part in delivering exceptional IT services and solutions to our clients, combining hands-on technical expertise with strong consultancy skills.
You will be responsible for providing end-to-end technical support and project delivery, both remotely and onsite, ensuring a seamless and professional customer experience at all times.
The key role responsibilities include: Delivering end-to-end technical support, ownership, and resolution of client issues in line with agreed SLA/KPI targets.
Travelling to client sites to deliver technical services, including project work and escalated support.
Installing, configuring, and upgrading hardware and software, including servers, PCs, networking equipment, and cloud-based systems.
Managing and documenting incidents, service requests, and resolutions accurately.
Conducting onsite audits, surveys, and assessments across infrastructure and network environments.
Working independently and collaboratively to understand client requirements and deliver effective solutions.
Client Engagement & Training Delivering clear and effective end-user training on new and existing systems, ensuring successful adoption of solutions.
Providing guidance and supporting to clients to improve system utilisation and efficiency.
Building strong client relationships by communicating technical concepts in a clear, professional, and accessible manner.
About You Strong experience with Microsoft technologies, including: Microsoft 365 (Exchange Online, Teams, One Drive, Share Point Online).
Azure administration and cloud solutions.
Windows Server (AD, DNS, DHCP, Group Policy).
Demonstrable Share Point administration and user support/training capability Experience with virtualisation technologies (VMware/Hyper-V).
Firewall products such as Sonic WALL, Palo Alto, Fortinet and Watch Guard.
Networking principles including VLANs, LAGS, VPN's and routing.
Backup & disaster recovery solutions such as Storage Craft, Veeam and N-Able, etc.
Strong troubleshooting and problem-solving skills.
Proven experience in a customer-facing technical or consulting role.
Strong communication skills, with the ability to engage both technical and non-technical stakeholders.
A proactive and solution-oriented mindset, with ownership of tasks through to completion.
A strong focus on customer service, balanced with commercial awareness.
Ability to work both independently and as part of a team.
Next Steps Ifyouarelookingforanopportunitytodevelopyourcareerwithinagrowingandpeople-focusedorganisation, wewouldlovetohearfromyou.
Applytodaytobeconsideredforthisexciting Professional Services Engineer opportunity: Submityourapplicationalongwithanup-to-date CV.
Applicationswillbereviewedastheyarereceived.
Suitablecandidateswillbecontactedtodiscusstherolefurther.
Successfulapplicantswillbeinvitedtoattendaninterview.
Employmentofferswillbesubjecttosatisfactorypre-employmentchecks.
Joinabusinesscommittedtopartnership, integrity, andcreatinglastingvalue.
Pleasenotethisrolemaybeadvertisedunderadifferenttitlethanthatusedinternally.
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