At a Glance
- Tasks: Lead a dynamic team while managing client relationships and ensuring top-notch service delivery.
- Company: Join Trident, a supportive IT company focused on empowering organisations and their people.
- Benefits: Enjoy 33 days annual leave, professional development, and a cycle to work scheme.
- Other info: Collaborative environment with opportunities for career growth and continuous improvement.
- Why this job: Make a real impact by nurturing client relationships and leading a motivated team.
- Qualifications: Experience in account management and strong communication skills are essential.
The predicted salary is between 38250 - 46750 £ per year.
Location: Office based Brighton
Driving License: A full UK driving license is required
Job Type: Permanent, Full-Time
Reports To: Chief Commercial Officer
About Us
At Trident, we make IT a source of strength, helping organisations thrive so they can better support the people who rely on them every day. We believe technology should empower people, strengthen organisations, and enable better outcomes. By working in true partnership with our clients, we provide reliable IT services, practical guidance, and people-focused support that help businesses succeed.
Benefits
- 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days.
- Access to on-demand IT courses, practice tests and virtual labs.
- Access to Bupa Employee Assistance Programme (EAP) for you and your family.
- Cycle to Work scheme.
- Access to vendor pricing for personal IT hardware and software purchases.
- Microsoft Workplace Discount Programme with savings on Surface devices and Microsoft 365 subscriptions.
- Regular social events, team-building activities, and a Refer-a-Friend bonus scheme.
About You
We're looking for a proactive, organised and customer-focused professional who enjoys building strong client relationships while supporting and motivating others. You'll be confident managing multiple priorities, providing excellent service, and helping colleagues deliver their best work. You'll ideally have:
- Experience in account management, customer service, or a client-facing role.
- Previous experience leading, mentoring, coaching, or supporting colleagues.
- Excellent communication and relationship-building skills.
- Strong organisational skills and attention to detail.
- A proactive, solutions-focused approach to problem solving.
- Commercial awareness and the ability to identify opportunities for growth.
- Confidence working collaboratively across different teams.
- A valid UK driving licence.
- Experience within the IT industry (beneficial but not essential).
About the Role
As our Internal Account Management Team Lead, you'll combine hands-on account management with day-to-day leadership of the Internal Account Management (IAM) team. Working closely with Relationship Managers, you'll help deliver an outstanding client experience while supporting the development and success of your team. Key responsibilities include:
- Acting as a key point of contact for clients and nurturing strong relationships.
- Supporting Relationship Managers with account management and client growth opportunities.
- Coordinating with internal teams to ensure seamless service delivery.
- Managing client enquiries, quotations, renewals and account administration.
- Handling client escalations and driving issues through to resolution.
- Providing leadership, guidance and coaching to the IAM team.
- Helping manage team workloads and priorities to maintain excellent service levels.
- Supporting the onboarding and development of team members.
- Identifying process improvements and promoting best practice across the team.
- Ensuring clients receive a consistent, professional and proactive service.
Success in this role looks like:
- High levels of client satisfaction and retention.
- A motivated, capable and accountable IAM team.
- Strong collaboration with Relationship Managers and operational teams.
- Continuous improvement of processes, efficiency and service quality.
Next Steps
If you're passionate about building strong client relationships, supporting others, and developing your career within a collaborative and people-focused business, we'd love to hear from you. Apply today to join us as our Internal Account Management Team Lead: Submit your application along with an up-to-date CV. Applications will be reviewed as they are received. Suitable candidates will be contacted to discuss the role further. Successful applicants will be invited to attend an interview. Employment offers will be subject to satisfactory pre-employment checks. Join a business committed to partnership, integrity, and creating lasting value.
Please note this role may be advertised under a different title than that used internally.
Internal Account Management Team Lead in London employer: Trident
At Trident, we pride ourselves on fostering a supportive and collaborative work environment in Brighton, where your contributions are valued and rewarded. With a strong commitment to employee wellbeing and professional development, we offer generous benefits including up to 40 days of annual leave, access to IT training resources, and regular team-building activities, making it an excellent place for those looking to grow their careers while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Account Management Team Lead in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trident. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trident before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal Account Management Team Lead in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trident:Your cover letter is your chance to shine! Tell us why you want to work at Trident specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trident!
How to prepare for a job interview at Trident
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
