At a Glance
- Tasks: Manage client accounts and deliver exceptional service while supporting Relationship Managers.
- Company: Join a dynamic team at Trident in Brighton, focused on client satisfaction.
- Benefits: Full-time role with opportunities for career progression and ongoing training.
- Other info: Flexible progression paths available, including mentorship from experienced leaders.
- Why this job: Be the go-to person for clients and help drive business growth.
- Qualifications: Experience in account management or customer-facing roles preferred.
The predicted salary is between 30000 - 42000 £ per year.
Job Title: Internal Account Manager
Job location: Brighton - Office Based
Job Type: Permanent, full-time
Salary: Competitive, details on application
Reports to: Chief Commercial Officer
Driving License: A full UK driving license is required
Travel: Occasional travel to client sites may be required
Company Vehicle: Na, pool vehicles available for client visits
About Trident
At Trident, we make IT a source of strength - helping organisations thrive so they can better support the people who rely on them every day.
We’ve built a different kind of partnership - one that puts people first. We work side by side with our clients to make sure their technology is reliable, built for purpose, and designed to support modern ways of working. When that happens, people achieve more, teams feel supported, and organisations become stronger.
For more information about who we are and what we do, visit our website https://trident.co.uk/.
Job Overview
The Internal Account Manager supports Relationship Managers by co-managing client accounts and delivering exceptional service. Acting as the primary daily point of contact for assigned clients, the role involves managing communications, addressing inquiries, and coordinating with internal teams to meet client expectations. The role aims to reduce the day-to-day workload of Relationship Managers, enabling them to focus on strategic growth and client acquisition and revenue generation.
Key Responsibilities
Client Account Management
- Serve as a primary daily point of contact for clients, handling inquiries and requests.
- Work closely with Relationship Managers to co-manage client accounts and ensure client satisfaction.
- Build and maintain strong relationships with key decision-makers in assigned accounts.
- Understand and document each client's unique needs to provide tailored solutions.
- Develop and maintain a deep knowledge of the individual requirements of each account. Utilising Company CRM and other client management tools.
Collaboration & Coordination
- Coordinate with internal departments such as technical support, operations, and purchasing to ensure seamless service delivery.
- Attend remote and onsite client meetings independently or alongside Relationship Managers as required.
- Act as a liaison between clients and internal teams to align and enhance service delivery.
Sales & Opportunity Development
- Support Relationship Managers in identifying opportunities to promote Trident’s products and services.
- Assist in preparing proposals, raising quotations, and managing tenders.
- Proactively identify growth opportunities within existing accounts.
Administrative Support
- Maintain accurate and up-to-date client records, including managing, reviewing, and closing service tickets.
- Source and specify IT hardware and software, negotiating the best prices and terms.
- Handle bookings, account documentation, and general administrative tasks efficiently.
Problem Solving & Client Advocacy
- Act as a trusted advisor to clients, guiding them toward solutions that address their challenges.
- Proactively manage complaints and escalations, working collaboratively with Relationship Managers, SLT and other internal teams to resolve issues efficiently.
- Track escalations to resolution and follow up to ensure client satisfaction.
Experience & Skills
Experience:
- Proven experience in business-to-business account management or customer-facing roles.
- Familiarity with IT products, services, and the technology landscape (preferred but not essential).
Skills:
- Organisational Skills: Detail-focused, demonstrated ability to effectively manage multiple tasks and priorities.
- Independent Decision making: Utilise available tools, information, teams and resources to make informed decisions and demonstrate the ability to take the initiative.
- Communication Skills: Excellent verbal and written communication abilities to engage with clients, stakeholders and internal teams.
- Analytical Skills: Ability to assess client feedback, requests, and opportunities to provide actionable insights.
- Customer Service: A solution-oriented mindset and commitment to providing exceptional service.
Additional Requirements:
- Valid driving licence.
Key Success Metrics
A successful Internal Account Manager should enable Relationship Managers to feel confident that their clients are being carefully looked after, with clear communication and seamless support. This includes demonstrating ownership of tasks and delivering measurable value to clients.
The Internal Account Manager will be able to demonstrate:
- Development of skills and knowledge for potential progression to a Relationship Manager role.
- Improved client satisfaction and retention rates.
- Identification and follow-through on opportunities for account growth.
- Quality and promptness of administrative tasks, including CRM updates and ticket management.
Why Join Trident?
- Help lead and shape the future of Trident's technical service operations.
- Empower and develop a talented team across multiple disciplines.
- Influence company-wide service strategy and client experience.
- Be part of a leadership culture that values collaboration, learning, and continuous improvement.
Benefits
- 33 days of annual leave (including bank holidays), rising by one day per year of service up to 40 days.
- Wellbeing - Access to Bupa EAP (Employee Assistance Program) for you and your family.
- Cycle to Work scheme.
- Access to vendor pricing for personal IT hardware and software purchases.
- Access to Microsoft Workplace Discount Program - Save up to 10% on Surface devices and 30% on Microsoft 365 subscriptions. Click here.
- Central office location - a 15-minute walk from Brighton train station, 10-minute local bus routes and short work from local shops, restaurants, and bars.
- Smart business casual dress code with dress down Friday raising money for the local charities.
- Regular social and team-building events.
- Refer a friend recruitment bonus scheme.
- Social spaces in Trident's office for staff to connect - Bar, pool tables, table tennis, arcade, etc.
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Internal Account Manager in Brighton employer: Trident
At Trident, we pride ourselves on being an exceptional employer, offering a vibrant and collaborative work culture that prioritises employee wellbeing and professional growth. With generous benefits such as 33 days of annual leave, access to continuous IT training, and a supportive environment for work-life balance, our Brighton-based Professional Services Engineers play a crucial role in delivering impactful IT solutions while enjoying a fulfilling career path. Join us to be part of a team that values your contributions and fosters strong client relationships through innovative technology.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Account Manager in Brighton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially if you're eyeing a role like Internal Account Manager. Tailor your responses to show how you can add value and fit into their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience in account management and how you can support Relationship Managers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get clicking and show us what you've got!
We think you need these skills to ace Internal Account Manager in Brighton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Internal Account Manager role. Highlight your relevant experience in account management and customer service, and show us how you can meet the unique needs of our clients.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect how you would communicate with clients.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! Share examples of how you've successfully resolved client issues or improved processes in previous roles. This will show us that you’re ready to tackle challenges head-on.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Trident
✨Know Your Clients
Before the interview, take some time to research the company and its clients. Understand their needs and how the Internal Account Manager role fits into their success. This will help you demonstrate your ability to build strong relationships and tailor solutions during the interview.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and priorities effectively. Use specific examples from your past experiences to illustrate your organisational skills. This is crucial for the role, as you'll need to handle various client inquiries and administrative tasks simultaneously.
✨Communicate Clearly
Practice your verbal and written communication skills before the interview. You’ll need to engage with clients and internal teams, so being articulate and clear is key. Consider preparing a few scenarios where you successfully resolved client issues or improved service delivery through effective communication.
✨Demonstrate Problem-Solving Abilities
Think of examples where you've acted as a trusted advisor or resolved complaints efficiently. Highlight your analytical skills and how you assess feedback to provide actionable insights. This will show that you can proactively manage client challenges and enhance satisfaction.
