Location: Travelling to various client locations (Brighton-based this is a fully office-based role)
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
Job Type: Permanent, Full-Time
Reports to: Professional Services Manager
About Trident
AtTrident,wemakeITasourceofstrength,helpingorganisationsthrivesotheycanbettersupportthepeoplewhorelyonthemeveryday.
Webelievetechnologyshouldempowerpeople,strengthenorganisations,andenablebetteroutcomes.Byworkingintruepartnershipwithourclients,weprovidereliableITservices,practicalguidance,andpeople-focusedsupportthathelpbusinessessucceed.
Benefits
,professionaldevelopment,andwork-lifebalance:
- 33daysannualleave(includingbankholidays),increasingbyonedayperyearofserviceupto40days.
- Accesstoon-demandITcourses,practicetestsandvirtuallabs.
- AccesstoBupaEmployeeAssistanceProgramme(EAP)foryouandyourfamily.
- CycletoWorkscheme.
- AccesstovendorpricingforpersonalIThardwareandsoftwarepurchases.
- MicrosoftWorkplaceDiscountProgrammewithsavingsonSurfacedevicesandMicrosoft365subscriptions.
- Regularsocialevents,team-buildingactivities,andaRefer-a-Friendbonusscheme.
About the Role
We are seeking a highly motivated and customer-focusedTechnical Consultantto join our growing technical team. This role will play a key part in delivering exceptional IT services and solutions to our clients, combining hands-on technical expertise with strong consultancy skills.
You will be responsible for providing end-to-end technical support and project delivery, both remotely and onsite, ensuring a seamless and professional customer experience at all times. The key role responsibilities include:
- Delivering end-to-end technical support, ownership, and resolution of client issues in line with agreed SLA/KPI targets.
- Travelling to client sites to deliver technical services, including project work and escalated support.
- Installing, configuring, and upgrading hardware and software, including servers, PCs, networking equipment, and cloud-based systems.
- Managing and documenting incidents, service requests, and resolutions accurately.
- Conducting onsite audits, surveys, and assessments across infrastructure and network environments.
- Working independently and collaboratively to understand client requirements and deliver effective solutions.
Client Engagement & Training
- Delivering clear and effective end-user training on new and existing systems, ensuring successful adoption of solutions.
- Providing guidance and supporting to clients to improve system utilisation and efficiency.
- Building strong client relationships by communicating technical concepts in a clear, professional, and accessible manner.
About You
- Strong experience with Microsoft technologies, including:
- Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint Online).
- Azure administration and cloud solutions.
- Windows Server (AD, DNS, DHCP, Group Policy).
- Demonstrable SharePoint administration and user support/training capability
- Experience with virtualisation technologies (VMware/Hyper-V).
- Firewall products such as SonicWALL, PaloAlto, Fortinet and WatchGuard.
- Networking principles including VLANs, LAGS, VPN's and routing.
- Backup & disaster recovery solutions such as StorageCraft, Veeam and N-Able, etc.
- Strong troubleshooting and problem-solving skills.
- Proven experience in a customer-facing technical or consulting role.
- Strong communication skills, with the ability to engage both technical and non-technical stakeholders.
- A proactive and solution-oriented mindset, with ownership of tasks through to completion.
- A strong focus on customer service, balanced with commercial awareness.
- Ability to work both independently and as part of a team.
NextSteps
Ifyouarelookingforanopportunitytodevelopyourcareerwithinagrowingandpeople- focusedorganisation,wewouldlovetohearfromyou.
ApplytodaytobeconsideredforthisexcitingTechnicalConsultantopportunity:
- Submityourapplicationalongwithanup-to-dateCV.
- Applicationswillbereviewedastheyarereceived.
- Suitablecandidateswillbecontactedtodiscusstherolefurther.
- Successfulapplicantswillbeinvitedtoattendaninterview.
- Employmentofferswillbesubjecttosatisfactorypre-employmentchecks.
- Joinabusinesscommittedtopartnership,integrity,andcreatinglastingvalue. xiskglj
Pleasenotethisrolemaybeadvertisedunderadifferenttitlethanthatusedinternally.
Technical Consultant in Eastbourne employer: Trident
At Trident, we pride ourselves on fostering a supportive and collaborative work environment in Brighton, where your contributions are valued and rewarded. With a strong commitment to employee wellbeing and professional development, we offer generous benefits including up to 40 days of annual leave, access to IT training resources, and regular team-building activities, making it an excellent place for those looking to grow their careers while enjoying a healthy work-life balance.
