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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional IT services and support client success.
- Company: Join Trident, a people-first IT partnership focused on making technology reliable.
- Benefits: Enjoy 33 days of leave, wellbeing support, and access to exclusive discounts.
- Why this job: Shape the future of IT services while empowering a talented team.
- Qualifications: 3+ years in professional services and 5+ years in leadership required.
- Other info: Be part of a collaborative culture that values growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Job Location: Office based Brighton, East Sussex
Salary: Competitive, details on application
Driving License: A full UK driving license is required
Travel: Occasional travel to client sites may be required
About Trident
At Trident, we make IT a source of strength. Helping organisations thrive so they can better support the people who rely on them every day. We’ve built a different kind of partnership, one that puts people first. We work side by side with our clients to make sure their technology is reliable, built for purpose, and designed to support modern ways of working. When that happens, people achieve more, teams feel supported, and organisations become stronger. Our purpose is simple: to create strength through partnership. Our vision is to set the standard for people-focused IT partnerships. And our mission is to collaborate side by side every day, combining reliable IT, practical guidance, and people-first support to make technology a trusted and empowering part of everyday working life.
Everything we do is shaped by our values:
- Value: We create lasting value by helping others achieve more for the people they serve.
- Integrity: We do the right thing. Always, openly, and consistently.
- Partnership: We build true partnerships that make people and organisations stronger.
Role Overview
As our company grows and plans for future expansion, we are looking for an accomplished leader to lead our dynamic Professional Services team. You will lead and coach a team of solutions architects, technical consultants and field engineers. You will be responsible for ensuring that service delivery is efficient, well-resourced, and consistently aligned with exceptional customer service. The successful candidate will have a strong understanding of relevant industry standards and practices. If you have experience leading a technical delivery team and thrive in a fast-paced environment, we invite you to join us and make a significant impact on our clients' success. The chosen candidate will be part of Trident's Leadership Team, playing a crucial role in shaping our future growth and strategic vision.
Key Responsibilities
- Lead and manage our team of consultants, providing guidance, support, and professional development opportunities.
- Develop individual personal training and progression plans.
- Utilise resources efficiently and clearly communicate work assignments and expectations.
- Anticipate requirements and proactively manage available capacity.
- Inspect, monitor and report utilisation and efficiencies, proactively working with the Resource Management team to keep staff highly utilised and motivated.
- Undertake audit/review requirements as needed and provide input as necessary to guide service development towards tactical and strategic objectives.
- Provide management, oversight and structure to the professional services operations processes.
- Work with your own and other departments, assisting in the resolution of technical escalations.
- Collaborate with sales and account management teams to understand client needs and explore opportunities to enhance service delivery.
- Ensure the Professional Services team maintains high security and efficiency standards during all service delivery stages.
- Ensuring compliance with ISO standards and company procedures at all stages.
- Provide vision and leadership to a growing team of skilled consultants while maintaining a high level of morale.
Key Experience & Skills
- 3+ years of experience in professional services, with at least 5 years in leadership.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with team members and clients.
- A flair for troubleshooting, communication, exceptional customer service and the ability to work under pressure.
- Be flexible and adaptable to situations and changing requirements.
- Excellent task and time management.
Measuring Success
- Service Delivery: Meeting SLAs, delivering projects on time, and maintaining high service quality.
- Customer Satisfaction: Strong feedback and proactive issue management.
- Operational Efficiency: Effective resource utilisation, process adherence, and continuous improvement.
- Financial Performance: Delivering profitable engagements and supporting revenue growth.
- Team Leadership: Building a capable, motivated team with clear goals and effective development.
- Strategic Contribution: Advancing the Professional Services function and supporting organisational goals.
Why Join Trident?
- Help lead and shape the future of Trident's technical service operations.
- Empower and develop a talented team across multiple disciplines.
- Influence company-wide service strategy and client experience.
- Be part of a leadership culture that values collaboration, learning, and continuous improvement.
Benefits:
- 33 days of annual leave (including bank holidays), rising by one day per year of service up to 40 days.
- Access to on-demand IT courses, practice tests and virtual labs.
- Wellbeing - Access to Bupa EAP (Employee Assistance Program) for you and your family.
- Cycle to Work scheme.
- Access to vendor pricing for personal IT hardware and software purchases.
- Access to Microsoft Workplace Discount Program Save up to 10% on Surface devices and 30% on Microsoft 365 subscriptions.
- Refer a friend recruitment bonus scheme.
Professional Services Manager in Eastbourne employer: Trident
Contact Detail:
Trident Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Manager in Eastbourne
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Professional Services Manager role.
✨Tip Number 2
Prepare for interviews by researching Trident and understanding their values. Show them how your experience aligns with their mission of creating strength through partnership. Be ready to discuss how you can contribute to their vision!
✨Tip Number 3
Practice your communication skills! As a Professional Services Manager, you'll need to build strong relationships. Role-play common interview questions with a friend or use video calls to refine your delivery and confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Trident team and making a difference.
We think you need these skills to ace Professional Services Manager in Eastbourne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Professional Services Manager role. Highlight your leadership experience and how it aligns with our values at Trident. We want to see how you can contribute to our mission of creating strength through partnership!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your ability to lead teams, manage projects, and deliver exceptional customer service. We love seeing real-life applications of your expertise.
Be Authentic: Let your personality shine through in your application. We value integrity and partnership, so share your genuine passion for technology and helping others. This is your chance to show us who you are beyond your qualifications!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Trident
✨Know Your Stuff
Make sure you have a solid understanding of the IT industry standards and practices relevant to the role. Brush up on your knowledge about service delivery, customer satisfaction metrics, and operational efficiency. This will not only help you answer questions confidently but also show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Professional Services Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and development strategies. Highlight any specific instances where you improved team morale or efficiency, as this aligns perfectly with Trident's values.
✨Understand Their Vision
Familiarise yourself with Trident's mission and values. Be ready to discuss how you can contribute to their vision of creating strength through partnership. This shows that you’re not just looking for a job, but that you want to be part of their journey and help shape their future.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and future projects. This demonstrates your enthusiasm for the role and helps you gauge if Trident is the right fit for you. Plus, it shows that you’re proactive and engaged.
