Internal Sales Administrator in Brighton

The Internal Sales Administrator provides essential administrative and operational support to both Internal Sales Managers and Relationship Managers, helping to ensure client accounts are accurately maintained and day-to-day tasks are processed efficiently. The role focuses on coordinating internal processes, supporting customer communications, and managing account administration to a high standard. Working closely with the sales team, this position helps reduce the operational workload, enabling Relationship Managers to focus on strategic account management, client acquisition, and revenue growth.

To be successful in this role, the individual will demonstrate strong organisational and support skills, a positive and professional approach to customer service, and the ability to manage multiple tasks in a busy environment. This position is well suited to someone looking to develop experience in account support, sales operations, or IT administration within an MSP environment.

• Provide day-to-day administrative support to Internal Sales Managers and Relationship Managers.
• Handle routine client queries via phone and email, escalating where needed.
• Assist with logging, updating, reviewing, and closing service tickets in the CRM.
• Keep client records, documentation, and contact details accurate and up to date.
• Liaise with internal teams such as service desk, operations, and purchasing to support client requests.
• Assist with coordinating orders, renewals, deliveries, and scheduling activities.
• Provide mailbox and service board cover during periods of team absence to ensure continuity.
• Support with meeting preparation and follow-up tasks as required.
• Assist with preparing quotes and renewal documentation.
• Request pricing and availability from suppliers as directed.
• Carry out basic quote follow-ups to provide customer service support (no sales targets).

• Familiarity with IT products, services, and the technology landscape (preferred but not essential).
• Organisational Skills: Detail-focused, demonstrated ability to effectively manage multiple tasks and priorities.
• Independent Decision making: Utilise available tools, information, teams and resources to make informed decisions and demonstrate the ability to take the initiative.
• Communication Skills: Excellent verbal and written communication abilities to engage with clients, stakeholders and internal teams.
• Analytical Skills: Ability to assess client feedback, requests, and opportunities to provide actionable insights.
• Customer Service: A solution-oriented mindset and commitment to providing exceptional service.

• Help lead and shape the future of Trident's technical service operations.
• Empower and develop a talented team across multiple disciplines.
• Influence company-wide service strategy and client experience.
• Be part of a leadership culture that values collaboration, learning, and continuous improvement.

• 33 days of annual leave (including bank holidays), rising by one day per year of service up to 40 days.
• Access to on-demand IT courses, practice tests and virtual labs.
• Wellbeing - Access to Bupa EAP (Employee Assistance Program) for you and your family.
• Cycle to Work scheme.
• Access to vendor pricing for personal IT hardware and software purchases.
• Access to Microsoft Workplace Discount Program - Save up to 10% on Surface devices and 30% on Microsoft 365 subscriptions.
• Smart casual dress code with dress down Friday raising money for local charities.
• Regular social and team-building events.
• Refer a friend recruitment bonus scheme.