At a Glance
- Tasks: Travel to client sites providing top-notch IT support and customer service.
- Company: Join Trident, a people-focused IT company dedicated to empowering organisations.
- Benefits: Enjoy 33 days annual leave, professional development, and wellness support.
- Other info: Dynamic role with opportunities for career growth and team-building activities.
- Why this job: Make a real impact by enhancing customer experiences with technology.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Travelling to various client locations (Brighton-based this is not a remote working role).
Job Type: Permanent, Full-Time
Reports To: Professional Services Manager
At Trident, we make IT a source of strength, helping organisations thrive so they can better support the people who rely on them every day. We believe technology should empower people, strengthen organisations, and enable better outcomes. By working in true partnership with our clients, we provide reliable IT services, practical guidance, and people-focused support that help businesses succeed.
We are committed to supporting your wellbeing, professional development, and work-life balance:
- ~33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days.
- ~ Access to on-demand IT courses, practice tests and virtual labs.
- ~ Access to Bupa Employee Assistance Programme (EAP) for you and your family.
- ~ Cycle to Work scheme.
- ~ Access to vendor pricing for personal IT hardware and software purchases.
- ~ Microsoft Workplace Discount Programme with savings on Surface devices and Microsoft 365 subscriptions.
- ~ Regular social events, team-building activities, and a Refer-a-Friend bonus scheme.
As a Field Support Engineer (IT), you will be traveling to our client’s site as well as working remotely from our offices, providing outstanding customer service. A flair for customer service and the ability to put the customer experience first while maintaining a good awareness of the commercial element of the role.
Responsibilities include:
- Travel to designated client sites to provide technical services for both project and helpdesk.
- Remotely and physically configuring new PCs/Laptops, managing network printers, server installation or identifying network connectivity issues.
- Providing end-to-end support, ownership, and resolution technical service remotely and onsite in line with Trident’s SLA’s/KPI’s.
- Providing and running training on new systems to end users.
- Troubleshoot and resolve hardware, software, and network issues.
- On-budget, successful, and profitable delivery of an “exceptional customer experience”.
A flair for troubleshooting, communication, and exceptional customer service. Being flexible and adaptable to situations and changing requirements. Strong 1st to 2nd line exposure including networking, hardware, and cloud infrastructure. MSP experience and a relevant IT qualification, such as CompTIA A+ or a Microsoft qualification is desirable.
If you are looking for an opportunity to develop your career within a growing and people-focused organisation, we would love to hear from you. Apply today to be considered for this exciting Field Support Engineer (IT) opportunity.
Field ICT Support Engineer (Permanent) in Brighton employer: Trident
At Trident, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With generous annual leave, access to continuous IT training, and a strong emphasis on teamwork through social events and team-building activities, we create an environment where our Field ICT Support Engineers can thrive while making a meaningful impact in the lives of our clients. Join us in Brighton, where your contributions will be valued, and your career can flourish in a dynamic and people-focused organisation.
