At a Glance
- Tasks: Deliver exceptional IT services and solutions to clients, both onsite and remotely.
- Company: Join Trident, a tech company focused on empowering organisations and their people.
- Benefits: 33 days annual leave, professional development courses, and cycle-to-work scheme.
- Other info: Dynamic role with travel opportunities and a focus on career growth.
- Why this job: Make a real impact by solving client issues and enhancing their tech experience.
- Qualifications: Experience with Microsoft technologies and strong customer service skills required.
The predicted salary is between 50000 - 80000 £ per year.
Location: Travelling to various client locations (Brighton-based, this is not a remote working role)
Job Type: Permanent, Full-Time
Reports to: Professional Services Manager
About Trident
At Trident, we make IT a source of strength, helping organisations thrive so they can better support the people who rely on them every day. We believe technology should empower people, strengthen organisations, and enable better outcomes. By working in true partnership with our clients, we provide reliable IT services, practical guidance, and people-focused support that help businesses succeed.
Benefits, professional development, and work-life balance:
- 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days.
- Access to on-demand IT courses, practice tests, and virtual labs.
- Access to Bupa Employee Assistance Programme (EAP) for you and your family.
- Cycle to Work scheme.
- Access to vendor pricing for personal IT hardware and software purchases.
- Microsoft Workplace Discount Programme with savings on Surface devices and Microsoft 365 subscriptions.
- Regular social events, team-building activities, and a Refer-a-Friend bonus scheme.
About the Role
We are seeking a highly motivated and customer-focused Technical Consultant to join our growing technical team. This role will play a key part in delivering exceptional IT services and solutions to our clients, combining hands-on technical expertise with strong consultancy skills. You will be responsible for providing end-to-end technical support and project delivery, both remotely and onsite, ensuring a seamless and professional customer experience at all times.
The key role responsibilities include:
- Delivering end-to-end technical support, ownership, and resolution of client issues in line with agreed SLA/KPI targets.
- Travelling to client sites to deliver technical services, including project work and escalated support.
- Installing, configuring, and upgrading hardware and software, including servers, PCs, networking equipment, and cloud-based systems.
- Managing and documenting incidents, service requests, and resolutions accurately.
- Conducting onsite audits, surveys, and assessments across infrastructure and network environments.
- Working independently and collaboratively to understand client requirements and deliver effective solutions.
Client Engagement & Training
- Delivering clear and effective end-user training on new and existing systems, ensuring successful adoption of solutions.
- Providing guidance and support to clients to improve system utilisation and efficiency.
- Building strong client relationships by communicating technical concepts in a clear, professional, and accessible manner.
About You
- Strong experience with Microsoft technologies, including: Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint Online).
- Azure administration and cloud solutions.
- Windows Server (AD, DNS, DHCP, Group Policy).
- Demonstrable SharePoint administration and user support/training capability.
- Experience with virtualisation technologies (VMware/Hyper-V).
- Firewall products such as SonicWALL, PaloAlto, Fortinet, and WatchGuard.
- Networking principles including VLANs, LAGS, VPNs, and routing.
- Backup & disaster recovery solutions such as StorageCraft, Veeam, and N-Able, etc.
- Strong troubleshooting and problem-solving skills.
- Proven experience in a customer-facing technical or consulting role.
- Strong communication skills, with the ability to engage both technical and non-technical stakeholders.
- A proactive and solution-oriented mindset, with ownership of tasks through to completion.
- A strong focus on customer service, balanced with commercial awareness.
- Ability to work both independently and as part of a team.
Next Steps
If you are looking for an opportunity to develop your career within a growing and people-focused organisation, we would love to hear from you. Apply today to be considered for this exciting Technical Consultant opportunity: Submit your application along with an up-to-date CV. Applications will be reviewed as they are received. Suitable candidates will be contacted to discuss the role further. Successful applicants will be invited to attend an interview. Employment offers will be subject to satisfactory pre-employment checks. Join a business committed to partnership, integrity, and creating lasting value.
Please note this role may be advertised under a different title than that used internally.
Technical Consultant in Blackburn employer: Trident
At Trident, we pride ourselves on being an exceptional employer that values professional development and work-life balance. With generous benefits such as 33 days of annual leave, access to on-demand IT courses, and a supportive work culture that encourages team-building and social events, we empower our Technical Consultants to thrive in their roles while delivering outstanding IT services to our clients across various locations.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Consultant in Blackburn
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Trident values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Trident might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Trident!
✨Direct Apply to Trident
Let's not forget to apply directly through the Trident website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Consultant in Blackburn
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Trident.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Trident. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Trident
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
