At a Glance
- Tasks: Support Relationship Managers and manage client accounts for exceptional service.
- Company: Join Trident, a people-focused IT company that empowers organisations.
- Benefits: Enjoy 33 days annual leave, health support, and discounts on tech products.
- Other info: Great opportunities for professional growth and team-building activities.
- Why this job: Develop your career in a supportive environment with real impact on clients.
- Qualifications: Strong organisational skills and a positive approach to customer service.
The predicted salary is between 22680 - 27720 £ per year.
Location: Office Based Brighton
Driving License: A full UK driving license is required
Job Type: Permanent, Full-Time
Reports To: Chief Commercial Officer
About Us
At Trident, we make IT a source of strength, helping organisations thrive so they can better support the people who rely on them every day. We believe technology should empower people, strengthen organisations, and enable better outcomes. By working in true partnership with our clients, we provide reliable IT services, practical guidance, and people-focused support that help businesses succeed.
Benefits
- 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days.
- Access to Bupa Employee Assistance Programme (EAP) for you and your family.
- Cycle to Work scheme.
- Access to vendor pricing for personal IT hardware and software purchases.
- Microsoft Workplace Discount Programme with savings on Surface devices and Microsoft 365 subscriptions.
- Regular social events, team-building activities, and a Refer-a-Friend bonus scheme.
About the Role
The Internal Sales Administrator supports Relationship Managers by co-managing client accounts and delivering exceptional service. Acting as the primary daily point of contact for assigned clients, the role involves managing communications, addressing inquiries, and coordinating with internal teams to meet client expectations. The role aims to reduce the day-to-day workload of Relationship Managers, enabling them to focus on strategic growth and client acquisition and revenue generation.
- Serve as a primary daily point of contact for clients, handling inquiries and requests.
- Work closely with Relationship Managers to co-manage client accounts and ensure client satisfaction.
- Coordinate with internal departments such as technical support, operations, and purchasing to ensure seamless service delivery.
- Assist in preparing proposals, raising quotations, and managing tenders.
- Proactively identify growth opportunities within existing accounts.
- Maintain accurate and up-to-date client records, including managing, reviewing, and closing service tickets.
- Proactively manage complaints and escalations, working collaboratively with Relationship Managers, SLT and other internal teams to resolve issues efficiently.
About You
We're looking for an individual who demonstrates strong organisational and support skills, with a positive and professional approach to customer service, and the ability to manage multiple tasks in a busy environment. This position is well suited to someone looking to develop experience in account support, sales operations, or IT administration within an MSP environment.
- Proven experience in business-to-business account management or customer-facing roles.
- Familiarity with IT products, services, and the technology landscape (preferred but not essential).
- Organisational Skills: Detail-focused, demonstrated ability to effectively manage multiple tasks and priorities.
- Independent Decision making: Utilise available tools, information, teams and resources to make informed decisions and demonstrate the ability to take the initiative.
- Communication Skills: Excellent verbal and written communication abilities to engage with clients, stakeholders and internal teams.
- Analytical Skills: Ability to assess client feedback, requests, and opportunities to provide actionable insights.
- Customer Service: A solution-oriented mindset and commitment to providing exceptional service.
Next Steps
If you are looking for an opportunity to develop your career within a growing and people-focused organisation, we would love to hear from you. Apply today to be considered for this exciting Internal Sales Administrator opportunity. Submit your application along with an up-to-date CV. Applications will be reviewed as they are received. Suitable candidates will be contacted to discuss the role further. Successful applicants will be invited to attend an interview. Employment offers will be subject to satisfactory pre-employment checks. Join a business committed to partnership, integrity, and creating lasting value.
Internal Sales Administrator in Blackburn employer: Trident
At Trident, we pride ourselves on fostering a supportive and collaborative work environment in Brighton, where your contributions are valued and rewarded. With a strong commitment to employee wellbeing and professional development, we offer generous benefits including up to 40 days of annual leave, access to IT training resources, and regular team-building activities, making it an excellent place for those looking to grow their careers while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Administrator in Blackburn
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Internal Sales Administrator at Trident, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Trident. Tailor your message to explain why you’re drawn to them and how you can contribute as a Internal Sales Administrator. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Internal Sales Administrator in Blackburn
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Trident:When writing your cover letter, make sure to tailor your message specifically for Trident. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Trident
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Trident that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Trident that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Trident’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
