Head of Customer Engineering - Cyber Vendor in Portsmouth

Head of Customer Engineering – Cyber Vendor

Cybersecurity Vendor | UK

Salary: Starting at £80,000, happy to discuss

Location: Portsmouth, ideally once a week, but flexibility

You’ll be establishing a new department to bridge the gap between sales, customer success and engineering to deliver maximum value as a hands‑on leader for all customer‑facing initiatives.

What you\’ll do

• Establish the new customer engineering department.
• Handle all customer‑facing aspects as a technical SME.
• Provide technical depth in POCs, support onboarding journeys, and upskill product support & customer success teams.
• Work closely with engineering and influence platform evolution from your insights.
• Offer mentorship and guidance to 4 people in pre‑sales and customer success within your team.
• Report to the CEO.

What you need to be considered

• Happy East still be hands‑on technically in a customer‑facing capacity.
• Be customer‑facing (solutions engineering, technical customer success, professional services or similar).
• Having worked for a vendor in the SIEM/MDR/XDR space, OR you\’re an experienced consultant wanting to join a vendor.
• Leadership experience or capability (e.g., senior level).

What\’s in it for you

• Own the establishment of a new department.
• Set the standards for the future.
• Work with a product that solves one of the biggest problems in cyber.
• Shape future platform development with your insight.
• Trust‑based culture to be and do your best here.

The company

We’ve partnered with a growing UK‑based cyber vendor to evolve their impact and value to customers. The platform solves the challenge of many SMEs and MSPs juggling multiple disconnected security tools, providing an all‑in‑one cyber operations solution.

Contact: Liv@tridentsearch.io

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology, Engineering and Consulting

Industries

Computer and Network Security