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- Tasks: Lead the creation of a new customer engineering department and enhance customer-facing initiatives.
- Company: Join a growing UK-based cyber vendor making waves in cybersecurity.
- Benefits: Starting salary of £80,000, flexible working, and a trust-based culture.
- Why this job: Shape the future of cybersecurity while mentoring a dynamic team.
- Qualifications: Experience in customer-facing roles and leadership capabilities required.
- Other info: Be part of a mission to simplify cyber operations for SMEs and MSPs.
The predicted salary is between 80000 - 112000 £ per year.
You’ll be establishing a new department to bridge the gap between sales, customer success and engineering to deliver maximum value as a hands-on leader for all customer-facing initiatives.
What you'll do:
- Establish the new customer engineering department.
- Handle all customer-facing aspects as a technical SME.
- Provide technical depth in POCs, support onboarding journeys, and upskill product support & customer success teams.
- Work closely with engineering and influence platform evolution from your insights.
- Offer mentorship and guidance to 4 people in pre-sales and customer success within your team.
- Report to the CEO.
What you need to be considered:
- Happy to still be hands-on technically in a customer-facing capacity.
- Be customer-facing (solutions engineering, technical customer success, professional services or similar).
- Having worked for a vendor in the SIEM/MDR/XDR space, or you're an experienced consultant wanting to join a vendor.
- Leadership experience or capability (e.g., senior level).
What's in it for you:
- Own the establishment of a new department.
- Set the standards for the future.
- Work with a product that solves one of the biggest problems in cyber.
- Shape future platform development with your insight.
- Trust-based culture to be and do your best here.
The company:
We’ve partnered with a growing UK-based cyber vendor to evolve their impact and value to customers. The platform solves the challenge of many SMEs and MSPs juggling multiple disconnected security tools, providing an all-in-one cyber operations solution.
Head of Customer Engineering in Portsmouth employer: Trident Search
Contact Detail:
Trident Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Engineering in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the cybersecurity space, especially those who work at the company you're eyeing. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Show off your expertise! Prepare to discuss your hands-on experience in customer-facing roles. Be ready to share specific examples of how you've influenced product development or improved customer success.
✨Tip Number 3
Practice makes perfect! Set up mock interviews with friends or mentors. Focus on articulating your leadership style and how you plan to establish the new customer engineering department effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Head of Customer Engineering in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Customer Engineering. Highlight your experience in customer-facing roles and any leadership positions you've held. We want to see how your background aligns with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've bridged gaps between teams and delivered value in previous positions. We love a good story!
Showcase Your Technical Skills: Since this role requires a hands-on technical approach, don’t shy away from showcasing your technical expertise. Mention any relevant tools or technologies you’ve worked with, especially in the SIEM/MDR/XDR space. We’re keen to see your technical depth!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Trident Search
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around SIEM, MDR, and XDR solutions. Be prepared to discuss how your experience aligns with the company's product and how you can contribute to bridging the gap between sales, customer success, and engineering.
✨Show Your Leadership Skills
Since this role involves establishing a new department, be ready to share examples of your leadership experience. Talk about how you've mentored teams in the past and how you plan to guide your future team members in pre-sales and customer success.
✨Understand the Customer Perspective
As a hands-on leader, it's crucial to demonstrate your customer-facing experience. Prepare to discuss how you've successfully handled customer interactions and provided technical support in previous roles, showcasing your ability to deliver value to clients.
✨Be Ready to Influence
This position requires influencing platform evolution based on insights. Think about how you've contributed to product development in the past and be ready to share your ideas on how you can shape the future of the company's offerings.
