At a Glance
- Tasks: Manage customer enquiries and convert them into revenue while ensuring top-notch service.
- Company: Join a dynamic team at Think Hire Ltd, a growing Power Generation business.
- Benefits: Enjoy a company pension, gym membership, health programmes, and more!
- Other info: Collaborative environment with a focus on teamwork and continuous improvement.
- Why this job: Be part of an exciting growth journey with real opportunities for career development.
- Qualifications: Strong communication skills and a proactive customer service approach are essential.
The predicted salary is between 31500 - 38500 £ per year.
Position Overview: The Hire Controller will operate at the front line of a dynamic and growing Power Generation business, playing a key role in supporting the company’s growth strategy. The role is responsible for managing customer enquiries, converting opportunities into revenue, and coordinating equipment and logistics to deliver a first-class customer experience.
Key Responsibilities:
- Manage customer enquiries via phone and email in a professional and timely manner, maintaining excellent customer service standards at all times.
- Accurately process and convert enquiries into hire and sales opportunities.
- Develop and maintain strong working relationships with both new and existing customers.
- Prepare energy quotations, hire agreements, and sales contracts in line with customer requirements.
- Liaise with operational teams to ensure asset and transport availability, delivering a right first time service.
- Work closely with the sales team to ensure all opportunities are qualified, followed up, and progressed efficiently.
- Source equipment through the approved supply chain, obtaining quotations and placing orders while maintaining agreed margins and profitability.
- Proactively follow up all quotations to maximise conversion rates from enquiry to order.
- Conduct courtesy follow-up calls on energy quotations to address customer queries and support decision-making.
- Ensure clear and accurate communication across all internal departments, particularly with operational delivery teams.
- Make outbound calls when required to gather customer feedback and re-engage dormant opportunities.
- Support and follow structured sales processes to ensure all opportunities are managed effectively.
- Proactively reach out for fuel and site service requirements.
Key Requirements:
- Strong focus on revenue generation and performance.
- Customer service driven with a proactive approach.
- Experience handling inbound and outbound calls.
- Excellent telephone manner and communication skills.
- Previous sales experience (Desirable).
- Experience within the generator/plant hire industry (Desirable).
- Customer service experience (Desirable).
- Administrative experience (Desirable).
Core Competencies:
- Job Knowledge: Demonstrates the appropriate level of skills and understanding required for the role.
- Integrity & Professionalism: Acts in line with company values and always in the best interests of the business.
- Customer Focus: Effectively manages the customer journey from initial enquiry through to delivery and follow-up.
- Teamwork: Collaborates with colleagues and contributes positively to team success.
- Responsiveness & Continuous Improvement: Adapts to change and actively seeks opportunities to improve performance and processes.
About the Company: The successful individual will be joining a highly skilled and motivated team from a variety of professional backgrounds. It is an exciting time at Think Hire Ltd, with strong growth plans in place and genuine opportunities for career development. We value our employees and actively support both personal and professional progression.
Job Type: Full-time
Benefits:
- Company pension
- Cycle to work scheme
- Gym membership
- Health & wellbeing program
- On-site parking
- Private medical insurance
Schedule: Holidays Monday to Friday
Hire Controller in Manchester employer: Trident Recruitment Ltd
Trident Recruitment Ltd is an excellent employer for those seeking a rewarding career in the HVAC industry, particularly in Sheffield. With a strong focus on employee development, the company provides extensive training and clear pathways for career progression, ensuring that every team member can grow and thrive in their role. The supportive work culture fosters collaboration and innovation, making it an ideal environment for both junior and experienced engineers alike.
