At a Glance
- Tasks: Deliver top-notch IT support and solutions while travelling to client sites.
- Company: Join Trident, a tech company that empowers organisations and values your contributions.
- Benefits: Enjoy 33 days of annual leave, vendor discounts, and a focus on work-life balance.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact by helping clients thrive with innovative tech solutions.
- Qualifications: Experience with Microsoft technologies and strong customer service skills required.
The predicted salary is between 35000 - 42000 £ per year.
Location : Travelling to various client locations (Brighton-based this is not a remote working role)
Job Type
Permanent, Full-Time
Reports to
- Professional Services Manager
- About Trident
At Trident, wemake ITasourceofstrength, helpingorganisationsthrivesotheycanbettersupportthepeoplewhorelyonthemeveryday.
Webelievetechnologyshouldempowerpeople, strengthenorganisations, andenablebetteroutcomes.
Byworkingintruepartnershipwithourclients, weprovidereliable ITservices, practicalguidance, andpeople-focusedsupportthathelpbusinessessucceed.
Joining Tridentmeansbecomingpartofasupportiveandcollaborativeenvironmentwhereyourcontributionisrecognisedandrewarded.
- Wearecommittedtosupportingyourwellbeing, professionaldevelopment, andwork-lifebalance:
- 33daysannualleave(includingbankholidays), increasingbyonedayperyearofserviceupto40days.
- Accesstovendorpricingforpersonal IThardwareandsoftwarepurchases.
- Microsoft Workplace Discount Programmewithsavingson Surfacedevicesand Microsoft365subscriptions.
About the Role
We are seeking a highly motivated and customer-focused
Technical Consultant to join our growing technical team.
This role will play a key part in delivering exceptional IT services and solutions to our clients, combining hands‑on technical expertise with strong consultancy skills.
You will be responsible for providing end‑to‑end technical support and project delivery, both remotely and onsite, ensuring a seamless and professional customer experience at all times.
The key role responsibilities include
- Delivering end‑to‑end technical support, ownership, and resolution of client issues in line with agreed SLA/KPI targets.
- Travelling to client sites to deliver technical services, including project work and escalated support.
- Installing, configuring, and upgrading hardware and software, including servers, PCs, networking equipment, and cloud‑based systems.
- Managing and documenting incidents, service requests, and resolutions accurately.
- Conducting onsite audits, surveys, and assessments across infrastructure and network environments.
- Working independently and collaboratively to understand client requirements and deliver effective solutions.
- Client Engagement & Training
- Delivering clear and effective end‑user training on new and existing systems, ensuring successful adoption of solutions.
- Providing guidance and supporting to clients to improve system utilisation and efficiency.
- Building strong client relationships by communicating technical concepts in a clear, professional, and accessible manner.
About You
• Strong experience with Microsoft technologies, including
- Microsoft 365 (Exchange Online, Teams, One Drive, Share Point Online).
- Azure administration and cloud solutions.
- Windows Server (AD, DNS, DHCP, Group Policy).
- Demonstrable Share Point administration and user support/training capability
- Experience with virtualisation technologies (VMware/Hyper‑V).
- Firewall products such as Sonic WALL, Palo Alto, Fortinet and Watch Guard.
- Networking principles including VLANs, LAGS, VPN's and routing.
- Backup & disaster recovery solutions such as Storage Craft, Veeam and N-Able, etc.
- Strong troubleshooting and problem‑solving skills.
- Proven experience in a customer-facing technical or consulting role.
- Strong communication skills, with the ability to engage both technical and non-technical stakeholders.
- A proactive and solution-oriented mindset, with ownership of tasks through to completion.
- A strong focus on customer service, balanced with commercial awareness.
- Ability to work both independently and as part of a team.
Pleasenotethisrolemaybeadvertisedunderadifferenttitlethanthatusedinternally.
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Technical Consultant in Emsworth employer: Trident International Associates
Join a dynamic and entrepreneurial residential platform that is not only well-funded but also committed to making a significant impact in the social housing sector. With a strong focus on employee growth, you will have the opportunity to work closely with senior leadership while engaging in a broad range of finance activities that support the company's ambitious expansion plans. The collaborative work culture fosters innovation and offers a unique chance to develop your career in a meaningful way within a growing business.
Contact Details:
Trident International Associates Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Consultant in Emsworth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Trident International Associates values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Trident International Associates might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Trident International Associates!
✨Direct Apply to Trident International Associates
Let's not forget to apply directly through the Trident International Associates website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Consultant in Emsworth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Trident International Associates.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Trident International Associates. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Trident International Associates
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
