At a Glance
- Tasks: Lead customer experience initiatives and shape service delivery for positive community impact.
- Company: Trident Group, dedicated to transforming lives through housing and support services.
- Benefits: Competitive salary, car allowance, and opportunities for professional growth.
- Other info: Join us on an exciting journey of transformation and community support.
- Why this job: Make a real difference in people's lives while driving organisational change.
- Qualifications: Experience in customer engagement and a passion for improving services.
The predicted salary is between 50000 - 50000 £ per year.
Reference 184039 Customer Experience Manager Holliday Street, Birmingham £50000.00 per annum plus car allowance 37.5 hours per week
- Closing
- Date: Thursday 3 September 2026 Interview
Date: Tuesday 8 September 2026 (in person, Birmingham) About the role Lead the customer experience agenda in an organisation that changes lives.
At Trident Group, we do much more than provide homes.
We support thousands of people across housing, support and care services, helping customers live independently and thrive within their communities.
We're on an exciting improvement journey.
Following significant investment in our housing services, customer engagement approach and operational transformation, we're looking for an ambitious and experienced Customer Experience Manager to help shape the future of our services and ensure every customer voice influences how we deliver, improve and grow.
This is a newly enhanced role with real strategic influence and visibility across the organisation.
Reporting directly to the Assistant Director of Housing, you will lead our customer engagement, complaints, customer insight and Tenant Satisfaction Measures (TSM) functions while championing organisational learning and continuous improvement.
Mo...
Customer Experience Manager employer: Trident Housing Association
As a Finance Team Leader in Accounts Payable at our Birmingham office, you will be part of a dynamic and supportive work culture that prioritises employee growth and development. We offer competitive salaries, a structured work schedule, and opportunities for professional advancement, all while fostering a collaborative environment where your contributions are valued. Join us to make a meaningful impact in financial management and enjoy the unique advantages of working in a vibrant city like Birmingham.
Contact Details:
Trident Housing Association Recruitment Team
