At a Glance
- Tasks: Engage with residents and communities to enhance customer experience and safety.
- Company: Trident Group, dedicated to building resilient communities.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Join a supportive team focused on innovation and inclusivity.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for community engagement.
The predicted salary is between 12567 - 12567 £ per year.
Reference - 168926
Shrewsbury, Shropshire
£12567.0 Per annum
15 hours per week
30th June 2026
About the role
To deliver an inclusive resident, customer and community engagement approach to build resilient and engaged communities with residents and customers participating in everything we do. To ensure that all issues relating to customer safety (including but not limited to Anti Social Behaviour (ASB), safeguarding and Domestic Abuse) are reported to the relevant departments. The production and delivery of communication to our residents and customers through a variety of channels including our website, social media platforms, publications and events. Developing local solutions and community responsibility, with a forward-thinking approach to leading resident and community involvement across the Trident Group.
What you'll be doing
- To develop, deliver and continuously improve resident/customer engagement activities and communications across Trident Group.
- Be outward and front facing within the communities and services provided across the Group, ensuring the needs of all our customers are met regardless of geographical location, service or tenure.
- Carry out all duties as an administrator.
Customer Engagement Officer employer: Trident Housing Association
Trident Group is an exceptional employer that prioritises community engagement and inclusivity, making it a rewarding place to work as a Customer Engagement Officer in Shrewsbury. With a strong commitment to employee development, a supportive work culture, and the opportunity to make a meaningful impact in local communities, Trident Group offers a unique environment where your contributions are valued and recognised. Join us to be part of a forward-thinking team dedicated to building resilient communities and enhancing customer experiences.
Contact Details:
Trident Housing Association Recruitment Team
