Lettings and Allocations Officer in Birmingham

Trident Housing Group have an opportunity for a Lettings and Allocations Officer based in Birmingham City Centre. Working within our Homes and Communities department you will be joining the Lettings and Allocations team at an exciting time as we continue to deliver a quality service to those in housing need and bring to life key areas of our Homes and Communities Strategy.

To be part of the Allocations & Lettings Team to address housing needs by allocating and letting Trident owned properties and nominating general needs properties. The post will support the team supervisor and wider department, with an emphasis on providing excellent customer service, sustaining tenancies, maximising income, and achieving greater service efficiencies.

Your duties will include:

• Undertaking a wide variety of administrative tasks including website enquiries, managing inbox correspondence.
• Processing housing applications and facilitating pre-tenancy workshops.
• Preparing occupancy agreements and shaping the sign-up packs and processes to meet customer and business needs.
• Actively participating in all aspects of void management including preparing notices, ensuring that all properties comply with health & safety legislation prior to letting, liaising with Local Authorities, attending voids meetings and reporting on KPIs.
• Developing positive working relationships with internal colleagues including our Customer Advisors, Technical Services Colleagues, Community Safety and Engagement Team, Housing Officers and Care and Support services.
• Utilising Outlook, Word, Excel and our dedicated systems to their full advantage.
• Diary management including booking viewings, assessments, attending meetings and personal development opportunities.

About you:

• Experience of working in a social housing environment.
• Experience of Allocation & Lettings of properties.
• Experience of working in a busy customer services environment with a range of diverse groups & individuals.

Education: 5 GCSE's or equivalent including maths & English.

Skills & Knowledge:

• Working Knowledge of processing documents in accordance with written procedures.
• Excellent written and numerical skills.
• Experience of working with Microsoft applications.
• Previous experience of working for, or liaising with many teams.
• Experience of using a management information system.

Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more.

Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development. We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

As a Disability Confident Committed Employer, we have committed to ensure our recruitment process is inclusive and accessible, communicating and promoting vacancies, offering an interview to disabled people, anticipating and providing reasonable adjustments as required, and supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work.

Applying: All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert. All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK. Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).