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- Tasks: Support vulnerable individuals facing homelessness through outreach in Birmingham, working in all weather conditions.
- Company: Join Trident Group, a trusted organisation with over 60 years of experience in community support and housing.
- Benefits: Enjoy 34 days annual leave, flexible working options, and a day off for your birthday!
- Why this job: Make a real impact on lives while being part of a caring and collaborative team.
- Qualifications: Must be a car driver with experience in supporting homeless individuals and excellent communication skills.
- Other info: This role offers personal satisfaction and the chance to contribute to meaningful change in the community.
The predicted salary is between 22700 - 27600 £ per year.
VRF 114611
Lead Outreach Worker x3
Birmingham
37.5 hours per week
Fixed term contract ending 31/03/2026
£27,505.32 per annum (pro rata)
Closing date 25/07/2025
About the role
We are looking to recruit Lead Rough Sleepers Outreach Workers to join our award winning outreach team, to provide housing and support solutions to some of the most complex and vulnerable people in the city. The role involves supporting clients rough sleeping or at risk of rough sleeping on the streets of Birmingham. The role is fixed-term, working 37.5 hours a week Monday- Sunday, with two shifts (23.00-06.30 & 6.00-14.00)
What you\’ll be doing
The role will involve undertaking extensive foot and vehicle outreach in all weathers through the whole of Birmingham. The role will require working professionally with a range of statutory and voluntary agencies
Who we\’re looking for?
Must be a car driver and willing to drive outreach vehicles
To apply for this role, you must understand the issues, causes, and solutions to rough sleeping
It is desired that you will have a wide-ranging experience of working with single homeless people with differing levels of support needs and from different backgrounds and an understanding of the resettlement pathways that need to be in place to reduce rough sleeping
You will be motivated by the desire to make a real impact on individuals and communities and will be able to work on your own initiative as efficiently as possible across many different locations
Communication
- Communicate effectively; verbally, non-verbally and in writing, sensitively adapt language and communication style.
Team Working
- Recognising that delivering person centred service to customers is a team effort
- Ability to develop and establish relationships with colleagues and customers
- Demonstrate appreciation of the role and purpose of other departments
Time Management
- Planning and proactively identifying the steps required to ensure that the operational objectives of the service are met
- Employ multi-tasking and prioritising capabilities to provide support to customers and staff while dealing with ad-hoc and conflicting priorities in pursuit of the desired results
- Following up consistently on set priorities by applying various tools to manage time and meet deadlines
Integrity
- Ensuring confidentiality relating to customers and staff
Impact and Influence
- Influences through example set by own behaviour and listens actively and asks open questions to establish others\’ viewpoint
Problem Solving
- Solving problems using own initiative without passing them upwards where possible and using available resources to generate solutions
Experience
- Experience of working within a busy environment, keeping accurate and compliant records and experience of working with Microsoft applications
Why join us?
This is not just a ‘job\’ this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day
Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:
- Trustworthy
- Collaborative
- Accountable
- People Focused
- Caring in all we do
The benefits
- 34 days annual leave, plus the option to purchase up to 5 additional days
- A day off for your birthday
- 4 days off when you move home
- Life assurance (3 x salary)
- Employee Assistance programme & wellbeing programme
- Flexible Working options
- Learning & Development opportunities
Who we are?
Trident Group has over 60 years\’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.
The Group consists of;
- Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
- Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.
We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
As a Disability Confident Committed Employer, we have committed to:
- ensure our recruitment process is inclusive and accessible
- communicating and promoting vacancies
- offering an interview to disabled people
- anticipating and providing reasonable adjustments as required
- supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
- at least one activity that will make a difference for disabled people
How to apply?
If you think this role is a good fit for you, click apply and upload your CV!
All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.
Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).
We reserve the right to close this vacancy early should sufficient applications be received.
At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.
Lead Outreach Worker x3 in Birmingham employer: Trident Housing Association Limited
Contact Detail:
Trident Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Outreach Worker x3 in Birmingham
✨Tip Number 1
Familiarise yourself with the specific challenges faced by rough sleepers in Birmingham. Understanding local issues will help you connect better with potential clients and demonstrate your commitment to making a difference.
✨Tip Number 2
Network with local organisations and agencies that work with homeless individuals. Building relationships with these groups can provide valuable insights and may even lead to referrals or recommendations for your application.
✨Tip Number 3
Showcase your problem-solving skills during any informal discussions or interviews. Be prepared to share examples of how you've successfully navigated complex situations in previous roles, especially those involving vulnerable populations.
✨Tip Number 4
Demonstrate your ability to work independently and manage your time effectively. Highlight experiences where you've successfully balanced multiple priorities, as this is crucial for the outreach role.
We think you need these skills to ace Lead Outreach Worker x3 in Birmingham
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Lead Outreach Worker position. Familiarise yourself with the issues surrounding rough sleeping and the support solutions needed.
Tailor Your CV: Customise your CV to highlight relevant experience in outreach work, particularly with vulnerable populations. Emphasise your skills in communication, problem-solving, and time management, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the challenges faced by rough sleepers. Use specific examples from your past experiences to demonstrate how you can make a positive impact.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in this role.
How to prepare for a job interview at Trident Housing Association Limited
✨Understand the Role
Make sure you have a solid grasp of what the Lead Outreach Worker position entails. Familiarise yourself with the challenges faced by rough sleepers and the support solutions that can be offered. This will help you demonstrate your understanding during the interview.
✨Showcase Your Experience
Be prepared to discuss your previous experience working with vulnerable populations, particularly those who are homeless. Highlight specific examples where you've made a positive impact, as this will resonate well with the interviewers.
✨Demonstrate Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and consider how you can adapt your communication style to different audiences. Be ready to provide examples of how you've successfully communicated in challenging situations.
✨Emphasise Teamwork and Initiative
This role requires collaboration with various agencies and colleagues. Share experiences that showcase your ability to work as part of a team, while also highlighting instances where you've taken the initiative to solve problems independently.
