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For Companies At a Glance
- Tasks: Manage income processes and deliver top-notch customer service daily.
- Company: Join a dynamic team at Homes & Communities in Birmingham.
- Benefits: Enjoy a competitive salary, car allowance, and flexible working hours.
- Why this job: Be part of a proactive team making a real impact in the community.
- Qualifications: Experience in income management and a passion for customer service required.
- Other info: Permanent position with 37.5 hours per week.
The predicted salary is between 24500 - 27500 £ per year.
Ref 90503/ Income Management Officer (Homes & Communities)
Holliday Street, Birmingham
£30,503.19 to £32,937.00 per annum, plus £1680 car allowance
37.5 hours per week
Permanent
About the role
Are you target driven, proactive and passionate about delivering excellent customer service? An exciting opportunity has arisen for an experienced Income Management Officer to join the Income Management Team.
Income Management Officer employer: Trident Housing Association Limited
Contact Detail:
Trident Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Management Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of an Income Management Officer. Understanding the nuances of income management and customer service will help you articulate your relevant experience during interviews.
✨Tip Number 2
Network with professionals in the housing and community sector. Attend local events or join online forums to connect with current Income Management Officers who can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare for competency-based interview questions that focus on your problem-solving skills and customer service experience. Think of specific examples from your past roles that demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Research the organisation's values and mission. Tailoring your conversation to align with their goals during the interview can show your genuine interest and commitment to contributing positively to their team.
We think you need these skills to ace Income Management Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Income Management Officer position. Highlight key skills such as being target-driven and proactive.
Tailor Your CV: Customise your CV to reflect your experience in income management and customer service. Use specific examples that demonstrate your ability to meet targets and deliver excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and how your skills align with the company's goals. Mention your enthusiasm for working in the Homes & Communities sector.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Trident Housing Association Limited
✨Show Your Passion for Customer Service
As an Income Management Officer, you'll need to demonstrate your commitment to excellent customer service. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your proactive approach.
✨Understand the Role's Targets
Familiarise yourself with the key performance indicators relevant to the Income Management Officer position. Be ready to discuss how you can meet or exceed these targets based on your past experiences and strategies.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific scenarios where you successfully managed income issues or resolved customer complaints, and be prepared to share these stories.
✨Research the Company Culture
Understanding the company’s values and culture is crucial. Look into their mission and any recent news or projects they are involved in. This will help you tailor your responses and show that you're a good fit for their team.
