At a Glance
- Tasks: Support income management and help customers maximise their financial resilience.
- Company: Join Trident Group, a trusted organisation with over 60 years of community impact.
- Benefits: Enjoy 34 days annual leave, flexible working, and a day off for your birthday.
- Other info: Be part of a caring, inclusive team focused on community wellbeing.
- Why this job: Make a real difference in people's lives while gaining valuable experience in social housing.
- Qualifications: 2+ years in income recovery and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
About the role
To support the Operations Manager - Income Services in delivering a high performing, customer focused income management service. To maximise and protect the organisation's income by delivering an effective income recovery service, ensuring the timely collection of rent, service charges and former tenant arrears, and taking appropriate enforcement action where required. The postholder will be responsible for the proactive management of arrears cases, reducing debt, preventing income loss and delivering high levels of collection performance. They will also support customers to maximise their income through welfare benefits advice, financial inclusion initiatives and referrals to specialist services, helping to sustain tenancies and improve financial resilience.
What you'll be doing
- Manage a designated caseload of rent accounts, ensuring arrears are identified, monitored and addressed promptly.
- Deliver a customer-focused service, ensuring customers understand their responsibility to pay rent and are supported to prevent arrears from escalating.
- Make regular contact with customers through telephone calls, correspondence, home visits and digital channels to maximise income collection and sustain tenancies.
- Negotiate realistic and sustainable repayment arrangements, monitoring compliance and taking appropriate action where agreements are not maintained.
- Take recovery action in accordance with organisational policies and procedures, including preparing and serving legal notices and progressing cases through the legal process where necessary.
- Prepare cases for court and represent the organisation at hearings, ensuring compliance with relevant legislation and pre-action requirements.
- Maintain up-to-date knowledge of welfare benefits, Universal Credit, welfare reform and income maximisation opportunities.
- Identify customers experiencing financial hardship or vulnerability and provide appropriate support, advice and referrals.
- Undertake financial assessments and develop sustainable solutions to improve financial resilience and tenancy sustainment.
- Support customers to access welfare benefits, Discretionary Housing Payments, grants and other financial assistance.
- Work closely with Housing Officers, the Tenancy Sustainability Officer, support teams and external agencies to sustain tenancies.
- Identify vulnerabilities and safeguarding concerns and make appropriate referrals.
Who we're looking for?
- 2+ years working in social housing income recovery.
- Experience preparing and presenting court cases in the county court.
- Experience working in a high-volume, fast-paced environment.
- 5 GCSEs including Maths and English or other relevant professional qualifications.
- Strong communication, interpersonal, negotiation, and decision-making skills.
- Ability to manage conflicting priorities and work independently and as part of a team.
- Reliable and punctual.
Why join us?
This is not just a ‘job' this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day. Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be: Trustworthy, Collaborative, Accountable, People Focused, Caring in all we do.
The benefits
- 34 days annual leave, plus the option to purchase up to 5 additional days.
- A day off for your birthday.
- 4 days off when you move home.
- Life assurance (3 x salary).
- Employee Assistance programme & wellbeing programme.
- Flexible Working options.
- Learning & Development opportunities.
Who we are?
Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more. The Group consists of; Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance, and Trident Reach, which is a registered care and support charity delivering trauma informed care and support services. We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
As a Disability Confident Committed Employer, we have committed to: ensure our recruitment process is inclusive and accessible, communicating and promoting vacancies, offering an interview to disabled people, anticipating and providing reasonable adjustments as required, supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work, and at least one activity that will make a difference for disabled people.
How to apply?
If you think this role is a good fit for you, click apply and upload your CV! All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK. As an organisation we do not offer visa sponsorships. Only applicants with existing right to work in the UK will be considered. Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS). We reserve the right to close this vacancy early should sufficient applications be received.
Income & Financial Inclusion Officer employer: Trident Housing Association Limited
Trident Group is an exceptional employer dedicated to making a meaningful impact in the lives of individuals and communities. With a strong focus on employee well-being, we offer generous benefits such as 34 days of annual leave, flexible working options, and comprehensive learning and development opportunities. Our collaborative and caring work culture fosters personal growth and job satisfaction, allowing you to contribute to a purpose-driven organisation that values diversity and inclusion.
Contact Details:
Trident Housing Association Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Income & Financial Inclusion Officer
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Trident Housing Association Limited.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Trident Housing Association Limited!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Trident Housing Association Limited, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Trident Housing Association Limited or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Income & Financial Inclusion Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Trident Housing Association Limited:Before hitting send, make sure to tailor your application specifically to Trident Housing Association Limited! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Trident Housing Association Limited
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
