Led By You Worker in Birmingham

Reference: 175881

Location: Ravenhurst Cottages, Birmingham

Salary: £26,227.50 per annum

Hours: 37.5 hours per week

Closing Date: 24th July 2026

About the role:

To provide ‘Person Centred’ / ‘Trauma Informed’ support to customers, reporting any safeguarding concerns in line with policy and procedure. To support customers with life skills and empower them to make a positive contribution to society and become self-sufficient; this includes recording case studies that reflect achievements of outcomes.

What you’ll be doing:

• Providing a flexible, responsive service which operates in a timely and person-centred manner.
• Signposting customers to relevant sources of information, support, guidance and advice.
• Effectively working in partnership with external agencies for the benefit of customers.
• Completing and following clear risk assessments, and adhering to the organisations Health and Safety Policy.
• Completing and maintaining accurate records in line with the requirements (including detailed support plans, risk assessments and regular checks).
• Ensuring all service delivery is non-judgemental and is delivered in line with equality and diversity requirements.
• Accurately record and capture client risk information and contribute to the formation of risk management plans.
• To ensure the health, wellbeing and safety of vulnerable adults, young people and children in line with Safeguarding regulations.
• Play an active role in working flexibly to support the service as and when necessary.

Essential:

• A working knowledge of legislation in regard to delivering support to vulnerable people.
• Experience of working within a busy support environment.
• Experience of keeping accurate and compliant records.
• Experience of working with Microsoft applications.
• A working knowledge of all aspects of Safeguarding policies and procedures.
• Experience using a management information system like InForm.

Who we’re looking for:

• Reliable and punctual.
• Trustworthy.
• Ability to maintain confidentiality.
• Creative.
• Strong interpersonal skills.
• Excellent communication skills.
• Person Centred / Trauma Informed approach.
• Accurate and factual record keeping.
• Methodical.
• Strong work ethic.
• The ability to empathise with vulnerable adults in need of support.

Why join us?

This is not just a ‘job’; this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day. Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:

• Trustworthy
• Collaborative
• Accountable
• People Focused
• Caring in all we do

The benefits:

• 34 days annual leave, plus the option to purchase up to 5 additional days.
• A day off for your birthday.
• 4 days off when you move home.
• Life assurance (3 x salary).
• Employee Assistance programme & wellbeing programme.
• Flexible Working options.
• Learning & Development opportunities.

Who we are:

Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.

The Group consists of:

• Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance.
• Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.

We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

As a Disability Confident Committed Employer, we have committed to:

• Ensure our recruitment process is inclusive and accessible.
• Communicating and promoting vacancies.
• Offering an interview to disabled people.
• Anticipating and providing reasonable adjustments as required.
• Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work.
• At least one activity that will make a difference for disabled people.

How to apply:

If you think this role is a good fit for you, click apply and upload your CV! All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK. As an organisation we do not offer visa sponsorships. Only applicants with existing right to work in the UK will be considered.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS). We reserve the right to close this vacancy early should sufficient applications be received. At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.