At a Glance
- Tasks: Support individuals and families in achieving independence and improving well-being.
- Company: Trident Group, a trusted provider of housing and support services for over 60 years.
- Benefits: 34 days annual leave, birthday off, flexible working, and professional development opportunities.
- Other info: Join a diverse team dedicated to equality and community impact.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Compassionate, motivated, with strong communication skills and experience in support services.
The predicted salary is between 36000 - 60000 £ per year.
As a Lead Worker, you will provide early, targeted, and flexible support to individuals and families across Telford and Wrekin. You will work with young people aged 16‑54 and older individuals aged 55+, supporting them to maintain their tenancies, achieve financial independence, and improve their health and well‑being. This role focuses on homelessness prevention, tenancy sustainment, and promoting independent living.
What you'll be doing
- Conduct comprehensive assessments of customers' housing, financial, health, and social support needs.
- Develop personalised, outcome-focused support plans tailored to individual strengths and goals.
- Collaborate with multi‑agency partners to deliver coordinated and holistic support services.
- Provide practical assistance with budgeting, debt management, and accessing welfare benefits.
- Support customers in connecting with community services, reducing isolation, and fostering social inclusion.
- Uphold safeguarding standards, ensuring the health and safety of vulnerable individuals.
- Maintain accurate records, ensuring compliance with Key Performance Indicators (KPIs).
All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.
As an organisation we do not offer visa sponsorships. Only applicants with existing right to work in the UK will be considered.
Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and Barring Service (DBS).
We reserve the right to close this vacancy early should sufficient applications be received.
At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.
Key attributes
- A motivated and compassionate individual, driven to make a positive impact on the lives of vulnerable people.
- Ability to work autonomously and as part of a team, demonstrating accountability and professional integrity.
- Strong communication and advocacy skills, with experience working collaboratively with external agencies.
- Proficient in IT systems and record-keeping, ensuring accurate documentation of customer support.
- Knowledge of housing-related support, financial management, and safeguarding practices.
- Flexibility and adaptability in supporting a diverse caseload across multiple locations.
- A commitment to continuous professional development.
This is not just a 'job' this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day.
Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:
- Trustworthy
- Collaborative
- Accountable
- People Focused
- Caring in all we do
The benefits
- 34 days annual leave, plus the option to purchase up to 5 additional days
- A day off for your birthday
- 4 days off when you move home
- Life assurance (3 x salary)
- Employee Assistance programme & wellbeing programme
- Flexible Working options
- Learning & Development opportunities
Who we are?
Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.
The Group consists of:
- Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
- Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.
We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
As a Disability Confident Committed Employer
- ensure our recruitment process is inclusive and accessible
- communicating and promoting vacancies
- offering an interview to disabled people
- anticipating and providing reasonable adjustments as required
- supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
- at least one activity that will make a difference for disabled people
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Lead Worker employer: Trident Group
Trident Group is an exceptional employer for those passionate about making a difference in the lives of individuals affected by domestic abuse. With a strong commitment to equality, diversity, and inclusion, we offer a supportive work culture that prioritises employee wellbeing through flexible working options, generous leave policies, and comprehensive learning and development opportunities. Join us in a role where your compassion and expertise can truly impact the community, all while being part of a trauma-informed organisation that values every team member.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Worker
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with your own. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experiences and skills effectively when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Lead Worker
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Lead Worker. We want to see how you can make a positive impact on individuals and families, so don’t hold back!
Showcase Your Passion:Let your enthusiasm for supporting vulnerable people shine through in your written application. We’re looking for motivated individuals who genuinely care about making a difference, so share your story and why this role matters to you.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so use simple language and structure your thoughts well. This will help us understand your qualifications and motivations quickly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Trident Group
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Lead Worker. Familiarise yourself with concepts like homelessness prevention, tenancy sustainment, and the importance of personalised support plans. This will help you speak confidently about how your skills align with the role.
✨Show Your Compassion
This role is all about making a positive impact on vulnerable individuals. Be prepared to share examples from your past experiences where you've demonstrated empathy and support. Highlight any relevant work with young people or older individuals, showcasing your ability to connect and advocate for them.
✨Collaboration is Key
Since the job involves working with multi-agency partners, think of instances where you've successfully collaborated with others. Discuss how you’ve coordinated efforts to provide holistic support and how you can bring that teamwork spirit to the role.
✨Be Ready for Practical Scenarios
Expect questions that assess your problem-solving skills, especially around budgeting and accessing welfare benefits. Prepare to discuss how you would approach these situations with clients, demonstrating your practical assistance capabilities and knowledge of financial management.
