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- Tasks: Coordinate decanting and well-being processes while ensuring smooth transitions for residents.
- Company: Trident Group has 60 years of experience providing homes and services to disadvantaged communities.
- Benefits: Enjoy 34 days annual leave, flexible working options, and life assurance.
- Why this job: Make a real impact in people's lives while working in a supportive and inclusive environment.
- Qualifications: Experience in housing management or allocations is essential; must work independently and meet goals.
- Other info: Full-time role based in Birmingham with some home working and travel across the Midlands.
The predicted salary is between 30000 - 42000 £ per year.
About the role
The role involves being responsible for the decant process, well-being checks and ensuring tenancy beginnings and endings run smoothly and quickly. This will involve conducting all necessary checks, consulting with contracts and tenants, and ensuring rent and service charges set are accurate.
Key Responsibilities
- Coordinate the decanting and wellbeing process, ensuring minimal disruption to residents.
- Taking initiative in solving a wide range of customer enquiries and problems on a dayto-day basis, using your own initiative to make and communicate, clear decisions to customers.
- Work effectively with other departments to ensure a joinedup approach to decant and well-being management.
- Manage housing allocations in accordance with our policies and procedures.
- You will play a vital part in maintaining our high standards of service delivery and supporting our residents through transitions, including resident and housing / engagement meetings.
- Maintain accurate records and databases related to decanting and allocations using CRM and Proactis
- Conduct property inspections and assessments to facilitate smooth transitions.
- Address and resolve any issues or concerns that arise during the relocation process.
- Any other duties as required by the role, specified in the role profile.
The benefits;
- 34 days annual leave, plus the option to purchase up to 5 additional days
- Birthday leave
- New Home leave
- Life assurance (3 x salary)
- Employee Assistance programme
- Employee Wellbeing programme
- Flexible Working options
About You
- Previous experience in housing management, decanting, or allocations
- Strong understanding of housing policies and procedures
- It is essential that you can work independently with minimal supervision, organising your workload to meet goals and KPIs that are set.
- The post is full time, based at the Birmingham office, which includes some home working. With travel across the Midlands, the role qualifies for essential car user allowance.
About Us
Trident Group has over 60 years’ experience of delivering homes, services and innovationfor up to8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.
The Group consists of;
- Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
- Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.
Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.
We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do.
As a Disability Confident Committed Employer, we have committed to :
- ensure our recruitment process is inclusive and accessible
- communicating and promoting vacancies
- offering an interview to disabled people
- anticipating and providing reasonable adjustments as required
- supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
- at least one activity that will make a difference for disabled people
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Decant/ Wellbeing Officer employer: Trident Group
Contact Detail:
Trident Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Decant/ Wellbeing Officer
✨Tip Number 1
Familiarise yourself with the specific housing policies and procedures relevant to the role. Understanding these will not only help you in interviews but also demonstrate your commitment to the position and the organisation's values.
✨Tip Number 2
Network with current or former employees of Trident Group on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed customer enquiries or resolved issues. Being able to share specific examples will showcase your problem-solving skills and ability to work independently.
✨Tip Number 4
Research the decanting process and well-being checks in housing management. Having a solid understanding of these concepts will allow you to speak confidently about how you can contribute to the team and improve service delivery.
We think you need these skills to ace Decant/ Wellbeing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing management, decanting, or allocations. Use specific examples that demonstrate your understanding of housing policies and procedures.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting residents through transitions. Mention how your skills align with the key responsibilities of the Decant/Wellbeing Officer role, particularly your ability to solve customer enquiries and work independently.
Showcase Your Initiative: Provide examples in your application of how you've taken initiative in previous roles. Highlight situations where you made clear decisions to resolve issues, as this is crucial for the role.
Highlight Team Collaboration: Emphasise your experience working effectively with other departments. Mention any past experiences where you coordinated with different teams to achieve a common goal, as this is important for ensuring a joined-up approach to decant and well-being management.
How to prepare for a job interview at Trident Group
✨Understand the Decant Process
Familiarise yourself with the decant process and its importance in housing management. Be prepared to discuss how you would ensure minimal disruption to residents during transitions.
✨Showcase Problem-Solving Skills
Highlight your ability to take initiative in resolving customer enquiries and issues. Prepare examples of past experiences where you successfully addressed challenges in a housing context.
✨Demonstrate Team Collaboration
Emphasise your experience working effectively with other departments. Be ready to discuss how you would ensure a joined-up approach to decant and well-being management.
✨Know Your Housing Policies
Brush up on relevant housing policies and procedures. Being knowledgeable will not only help you answer questions confidently but also show your commitment to maintaining high standards of service delivery.
