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For Companies At a Glance
- Tasks: Manage high-level complaints and resolve community conflicts as a Community Safety Officer.
- Company: Trident Group has over 60 years of experience supporting disadvantaged communities in the Midlands.
- Benefits: Enjoy 34 days annual leave, birthday leave, flexible working options, and life assurance.
- Why this job: Make a real impact on community safety while working in a supportive and dynamic team.
- Qualifications: Experience in social housing or local authority with strong communication and IT skills required.
- Other info: Join a diverse organisation committed to equality, diversity, and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
About the role
We are seeking a highly motivated, experienced ASB officer to manage a caseload of high-level complaints and work with local authorities and other community safety professionals to resolve conflict in the community. You will act as an expert on anti-social behaviour, providing a high-quality service and point of contact for customers. The position will involve providing a proactive anti-social behaviour service which includes investigative, enforcement and preventative activities.
You will be part of a strong and dynamic team that will achieve the key duties required, role modelling a positive and honest approach in every interaction that you have with residents and customers. This role plays a key part in prevention and early intervention to resolve anti-social behaviour that is causing social harm and impacting on community safety and the well-being of others. The role involves identifying solutions that promote safer and stronger communities, utilising local resources and maintaining contact with those affected to ensure outcomes are sustained.
Key Responsibilities
- Contributing to service improvement, ensuring teams are implementing the ASB policy and working within the remit of legislation, ensuring completion of vulnerability risk assessments as priority for ASB victims to determine appropriate action and working in collaboration with partner agencies.
- Addressing safeguarding issues, working to remove residents from immediate risk and inform a long-term action plan to provide a permanent solution for all residents affected and ensuring the health, wellbeing and safety of vulnerable adults, young people and children in line with Safeguarding regulations.
- To ensure and support Teams self-develop design out crime action plans to resolve nuisance, environmental crime and ASB on estates. To ensure that action plans include key agencies, such as Police, Community Safety, Environmental Services and Repairs.
- To provide monthly performance reports to the Exec Team and Senior Management when requested. To ensure that reports also include action plans to address any areas of low performance.
- Review and analyse data relating to complaints to identify themes, trends, areas for improvement, where training or awareness is required to increase levels of satisfaction of how ASB is handled affecting TSM’s.
- To work with Housing Officers and Customer Engagement Team to prioritise all reports of ASB and nuisance. To monitor performance and quality check low level nuisance and ASB cases.
- Any other duties, as outlined in the role profile.
The benefits.
- 34 days annual leave, plus the option to purchase up to 5 additional days
- Birthday leave
- New Home leave
- Life assurance (3 x salary)
- Employee Assistance programme
- Flexible Working options
About You
- Have proven experience within the social housing sector or local authority dealing with ASB and tenancy breaches.
- Experience/knowledge of all issues relating to safeguarding, good practice and passionate about working with stakeholders to respond appropriately in line with the Six Principles of safeguarding.
- Good communication skills and a ‘can do’ approach to our residents/customers, internal/external stakeholders and forging new partnerships.
- Confident in communicating with people in challenging circumstances involving ASB and jointly agree resolutions.
- Good IT skills and able to use relationship management, housing management systems and produce quality reports suitable for a variety of audiences containing data analysis, case studies, key findings and recommendations.
- Able to use your own initiative, organising your workload to meet KPIs.
About Us
Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close to £190m.
The Group consists of:
- Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
- Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.
Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.
We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do.
As a Disability Confident Committed Employer, we have committed to:
- ensure our recruitment process is inclusive and accessible
- communicating and promoting vacancies
- offering an interview to disabled people
- anticipating and providing reasonable adjustments as required
- supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
- at least one activity that will make a difference for disabled people
Community Safety and Safeguarding Officer employer: Trident Group
Contact Detail:
Trident Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Safety and Safeguarding Officer
✨Tip Number 1
Familiarise yourself with the local community safety issues in Birmingham. Understanding the specific challenges and needs of the area will help you demonstrate your knowledge during interviews and show that you're genuinely invested in making a difference.
✨Tip Number 2
Network with professionals already working in community safety or social housing. Attend local events or join relevant online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Stay updated on current legislation and best practices related to anti-social behaviour and safeguarding. Being well-informed will not only boost your confidence but also position you as a knowledgeable candidate who can contribute effectively from day one.
✨Tip Number 4
Prepare for potential interview scenarios by practising how you would handle specific cases of anti-social behaviour. Think about your approach to conflict resolution and how you would collaborate with local authorities, as this will showcase your problem-solving skills.
We think you need these skills to ace Community Safety and Safeguarding Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in community safety and anti-social behaviour. Use specific examples that demonstrate your skills in conflict resolution and collaboration with local authorities.
Craft a Compelling Cover Letter: In your cover letter, express your passion for community safety and safeguarding. Mention how your values align with Trident Group's mission and provide examples of how you've successfully managed similar challenges in the past.
Highlight Relevant Skills: Emphasise your communication skills and ability to work under pressure. Include any experience you have with data analysis and report writing, as these are crucial for the role.
Showcase Your Initiative: Demonstrate your ability to take initiative by providing examples of how you've proactively addressed issues in previous roles. This could include designing action plans or collaborating with various stakeholders to improve community safety.
How to prepare for a job interview at Trident Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Community Safety and Safeguarding Officer. Be prepared to discuss how your experience aligns with their needs, especially in managing anti-social behaviour and working with local authorities.
✨Showcase Your Communication Skills
Since this role involves dealing with challenging situations, demonstrate your strong communication skills during the interview. Share examples of how you've effectively communicated with residents or stakeholders in the past, particularly in conflict resolution.
✨Highlight Your Experience with Safeguarding
Be ready to discuss your knowledge and experience related to safeguarding principles. Prepare specific examples of how you've addressed safeguarding issues in previous roles, as this is crucial for the position.
✨Prepare for Data Analysis Questions
As the role requires reviewing and analysing data related to complaints, be prepared to discuss your experience with data analysis. Think of instances where you've used data to identify trends or improve service delivery, and be ready to explain your approach.
