Trident Group is seeking a dedicated Complaints Investigator to join the Customer Experience Team in Birmingham. You will independently investigate complex complaints, review records, and drive service improvements while ensuring fairness and regulatory compliance.
You will handle Stage 1 and Stage 2 cases, analyze data, prepare detailed reports, and support organisational learning to enhance resident satisfaction across our housing services.
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Housing Complaints Investigator - Complex Case Expert in Birmingham employer: Trident Group
Trident Group is an exceptional employer dedicated to making a meaningful impact in the lives of vulnerable individuals and communities. With a strong focus on employee well-being, we offer generous benefits such as 34 days of annual leave, flexible working options, and comprehensive learning and development opportunities. Our collaborative and caring work culture fosters professional growth while ensuring that every team member feels valued and part of a purpose-driven mission.
