Home Ownership Officer in Birmingham

To deliver a high‑quality, customer‑focused home ownership service managing a portfolio of shared ownership and leasehold residents and homes.

Key Responsibilities

• Manage a portfolio of shared ownership and leasehold properties and act as the main point of contact for residents, handling service charge disputes, lease breaches, ASB involving shared owners, and general enquiries.
• Deliver excellent customer service and support colleagues in resolving complaints.
• Ensure compliance with leasehold legislation and maintain accurate and up‑to‑date records.
• Carry out routine visits to home ownership schemes and estates, liaising closely with the Estates Services team to assess environmental standards, report and resolve communal maintenance issues and support continuous improvement of shared spaces.
• Manage Right to Buy, Voluntary Right to Buy, and Right to Acquire applications from initial enquiry through to completion.
• Manage shared ownership resales and staircasing transactions, including assessing applications and liaising with legal representatives.
• Work with the Finance Team to ensure service charges are accurately calculated, billed, and reconciled.
• Issue annual service charge estimates and statements, ensuring accuracy and compliance with legislation.
• Raise accounts for works on completion in line with financial procedures.
• Support the delivery of Section20 consultation processes in line with statutory requirements and timescales.
• Monitor and take appropriate action on rent and service charge accounts in line with legislation and Income Recovery policies.
• Maintain detailed knowledge of welfare benefits, welfare reform, and income maximisation.
• Liaise with Housing Benefit, DWP, and partner agencies to resolve claims and secure income.
• Work with shared owners, leaseholders, and the Customer Engagement Team to ensure residents can influence services and participate in decision‑making relating to their homes and communities.

Qualifications

• 3+ years working in social housing, specifically home ownership, RTB/RTA shared ownership.
• Experience working in a high‑volume, fast‑paced environment.
• 5 GCSEs including Maths and English (or equivalent).
• Relevant professional qualification in housing (CIH level desirable).
• Strong understanding of Home Ownership products including sales and income recovery.
• Confident using spreadsheets, CRM systems, and Microsoft applications.
• High level of numeracy and literacy.
• Able to interpret and analyse performance data.
• Strong interpersonal, negotiation, and decision‑making skills.
• Knowledge of legislation and regulatory requirements relating to home ownership management.
• Ability to manage conflicting priorities and work independently.

Benefits

• 34 days annual leave, plus the option to purchase up to five additional days.
• A day off for your birthday.
• Four days off when you move home.
• Life assurance (three times the salary).
• Employee Assistance Programme and wellbeing programme.
• Flexible working options.
• Learning and development opportunities.
• Equal Opportunities and Eligibility

All applicants must provide right‑to‑work documentation at interview stage, such as a valid passport which will be verified to check eligibility to work and live in the UK.

As an organisation, we do not offer visa sponsorships.

Only applicants with an existing right to work in the UK will be considered.

Relevant roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS).

We reserve the right to close this vacancy early should sufficient applications be received.

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