At a Glance
- Tasks: Manage income services, support tenants, and oversee data collection for performance monitoring.
- Company: Join Trident Group, a trusted provider of homes and services for over 60 years.
- Benefits: Enjoy 34 days annual leave, flexible working, and professional development opportunities.
- Other info: Be part of a caring, inclusive team focused on making a positive impact.
- Why this job: Make a real difference in communities while gaining job satisfaction and pride.
- Qualifications: 3+ years in social housing income recovery and strong interpersonal skills required.
The predicted salary is between 36209 - 36209 € per year.
To support the Operations Manager - Income Services in delivering a high‐performing, customer‐focused income management service that maximises rental and service‐charge income, sustains tenancies, and ensures early and effective intervention. The Senior Income Officer will be responsible for actioning cases in a patch, act as a technical lead on complex cases, including schemes operating under protected licences and other non‐secure tenure arrangements, supervise an Income Assistant, and oversee data collection and reporting to enable accurate monitoring of monthly rent‐collection performance.
What You'll Be Doing
- Managing arrears cases where tenants have additional support needs, ensuring all actions are person‐centred, compliant, and in line with licence conditions.
- Monitoring income performance across supported schemes and identifying patterns, risks, and opportunities for intervention.
- Supporting the continuous improvement of processes relating to protected licences, including updating procedure documents, templates, case recording standards, and staff training.
- Monitor rent accounts proactively, ensuring prompt action on arrears and tenancy‐sustainment support.
- Carry out home visits and virtual appointments to prevent arrears and encourage positive payment behaviour.
- Manage complex or high‐risk cases, including those approaching legal action.
- Prepare and present court cases, ensuring compliance with pre‐action protocol and organisational procedures.
- Serve legal notices and authorise enforcement actions in line with delegated authority.
Who We're Looking For
- 3+ years working in social housing income recovery.
- Experience preparing and presenting court cases.
- Prior responsibility for mentoring, coaching, or supervising staff (desirable for senior level).
- Experience working in a high‐volume, fast‐paced environment.
- Relevant professional qualification in housing (CIH level desirable).
- Strong understanding of social housing, arrears management and tenancy‐sustainment practice.
- Up‐to‐date knowledge of welfare benefits and income‐maximisation techniques.
- Confident using spreadsheets, CRM systems, and Microsoft applications.
- Strong interpersonal, negotiation, and decision‐making skills.
- Knowledge of legislation and regulatory requirements relating to income management.
- Ability to manage conflicting priorities and work independently.
- Reliability, integrity and accountability.
- Excellent communication skills.
- Accuracy, attention to detail, and methodical working.
- Ability to manage sensitive and complex cases with professionalism.
- Flexible and adaptable approach.
Why Join Us
This is not just a 'job' this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day. Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:
- Trustworthy
- Collaborative
- Accountable
- People Focused
- Caring in all we do
The Benefits
- 34 days annual leave, plus the option to purchase up to 5 additional days
- A day off for your birthday
- 4 days off when you move home
- Life assurance (3 x salary)
- Employee Assistance programme & wellbeing programme
- Flexible Working options
- Learning & Development opportunities
Who We Are
Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.
The Group consists of:
- Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
- Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.
We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
As a Disability Confident Committed Employer, we have committed to:
- ensure our recruitment process is inclusive and accessible
- communicating and promoting vacancies
- offering an interview to disabled people
- anticipating and providing reasonable adjustments as required
- supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
- at least one activity that will make a difference for disabled people
How to Apply
If you think this role is a good fit for you, click apply and upload your CV! All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK. As an organisation we do not offer visa sponsorships. Only applicants with existing right to work in the UK will be considered. Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and Barring Service (DBS). We reserve the right to close this vacancy early should sufficient applications be received.
Senior Income Officer in West Bromwich employer: Trident Group – UK
Trident Group is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the community. With a strong focus on personal and professional development, employees enjoy generous benefits such as 34 days of annual leave, flexible working options, and a supportive work culture that values collaboration and accountability. Located in Birmingham, this role offers the opportunity to contribute to vital services in social housing, ensuring job satisfaction and pride in making a difference every day.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Income Officer in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of income management and tenancy-sustainment practices. Be ready to discuss how you've handled complex cases in the past, as this will show you’re the right fit for the Senior Income Officer role.
✨Tip Number 3
Don’t just apply anywhere; focus on organisations that align with your values. At StudySmarter, we believe in putting people and communities first, so look for companies that share that ethos when you’re applying through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’d be a fantastic addition to their team.
We think you need these skills to ace Senior Income Officer in West Bromwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Income Officer role. Highlight your experience in social housing income recovery and any relevant qualifications. We want to see how your skills match what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've managed arrears cases or improved processes. This helps us see the impact you've made in previous roles.
Be Person-Centred:Since this role involves managing cases with additional support needs, emphasise your person-centred approach in your application. We love candidates who can demonstrate empathy and understanding in their work.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Trident Group – UK
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing, arrears management, and tenancy-sustainment practices. Familiarise yourself with the relevant legislation and regulatory requirements, as well as any recent changes in welfare benefits that could impact your role.
✨Showcase Your Experience
Prepare to discuss your previous experience in income recovery and how you've managed complex cases. Be ready to share specific examples of how you've supported tenants with additional needs and the outcomes of those interventions.
✨Demonstrate Leadership Skills
Since this role involves supervising an Income Assistant, highlight your mentoring or coaching experience. Think of instances where you've led a team or improved processes, and be prepared to discuss how you can contribute to continuous improvement in the organisation.
✨Practice Your Communication
Strong communication skills are key for this position. Practice articulating your thoughts clearly and confidently, especially when discussing sensitive topics like arrears and legal actions. Consider doing mock interviews with a friend to refine your delivery.
