Voids and Repairs Contract Manager

VRF117928

Voids and Repairs Contract Manager

£46,675.20 per annum, plus £1,680 car allowance

37.5 hours per week

Closing date- 15/08/2025

About the role

We’re looking for a commercially aware, customer-focused Voids and Repairs Contract Manager to lead our responsive repairs and voids service.

In this key leadership role, you’ll take charge of property turnaround times, contract management, and service quality across our housing stock. Working closely with contractors, internal teams, and residents, you’ll reduce rent loss, maintain compliance, manage budgets, and deliver a high-performing, resident-centred service.

What you’ll be doing

Key Responsibilities

• Minimise void turnaround times to reduce rental income loss.
• Lead, motivate, and performance-manage in-house teams and external contractors.
• Monitor and manage repair budgets, reforecasting as needed.
• Uphold and enforce health and safety compliance.
• Conduct inspections, audits, and quality control checks.
• Engage with tenants to clearly communicate repair timelines and manage expectations.
• Embed a customer-first culture across the repairs and voids service.
• Promote sustainable practices and efficient resource use.
• Analyse data to drive service improvements and meet performance targets.
• Support staff development through coaching, training, and mentorship.

Who we’re looking for?

• Experience in a similar role within social housing or the property sector.
• Strong knowledge of repairs, maintenance, and void property management
• Commercially astute, with proven experience managing contracts and budgets.
• A customer-focused approach with excellent communication skills
• Proven ability to manage teams and drive performance improvement.
• Understanding of health and safety, compliance, and quality standards
• Familiarity with NatFed Schedule of Rates (Version 8) is desirable.
• Confident in using data and digital systems to inform decisions.
• Able to identify and implement continuous improvement opportunities.

Why join us?

This is not just a ‘job’ this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day.

Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:

• Trustworthy
• Collaborative
• Accountable
• People Focused
• Caring in all we do

The benefits

• 34 days annual leave, plus the option to purchase up to 5 additional days
• A day off for your birthday
• 4 days off when you move home
• Life assurance (3 x salary)
• Employee Assistance programme & wellbeing programme
• Flexible Working options
• Learning & Development opportunities

Who we are?

Trident Group has over 60 years’ experience of delivering homes, services and innovationfor up to8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than650 staff, works with volunteers and provides training places and apprenticeships for many more.

The Group consists of;

• Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
• Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.

We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible
• communicating and promoting vacancies
• offering an interview to disabled people
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• at least one activity that will make a difference for disabled people

How to apply?

If you think this role is a good fit for you, click apply and upload your CV!

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

We reserve the right to close this vacancy early should sufficient applications be received.

At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.

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