Housing Officer in Sutton

£30,503.19 to £33,188.00 per annum plus £1,680 car allowance

Permanent Birmingham 37.5 hours per week

About Trident Group

Trident Group is a long‑established social housing and care provider, supporting people and communities across the Midlands. The Group delivers homes, support and opportunities for thousands of residents and service users across 3,500 homes, putting people and communities firmly at the heart of everything it does.

About The Role

We are looking to recruit an experienced Housing Officer who will be responsible for a patch of approximately 600 homes across a dispersed area, dealing with Estate Management issues, low level ASB, tenancy sustainment, lettings and other Tenancy related aspects.

About You

• It is essential that you can work independently with minimal supervision, organising your workload to meet goals and KPIs that are set.
• The post is full time, with travel across the Midlands, the role qualifies for an essential car user allowance.
• Working knowledge of legislation relevant to Estate and Housing Management.
• Knowledge of legal enforcement proceedings via the County Court.
• The ability to work both autonomously and as part of a team.
• Accountable decision making.
• Reliable and punctual.
• Ability to maintain confidentiality.
• Ability to use own initiative.
• Adapt to a flexible work environment.
• Ability to be creative and innovative.
• Strong interpersonal skills.
• Excellent communication skills.
• High level of professional integrity.
• Adopting a person centred approach.
• Ability to be accurate and methodical.
• Experience of working with Microsoft applications.

Key Responsibilities

• Communicating with other colleagues across all departments in order to ensure a joined up approach to Tenancy Management and a seamless service to our customers.
• Provide impartiality and consistency in all alleged incidents of anti-social behaviour and be pro‑active in initiating the necessary resolutions within the timescales and in accordance with Trident’s Policy & Procedure.
• Provide a visible and positive housing presence where customers have a dedicated first point of contact.
• Complete Estate and Community Inspections raising and following up on appropriate corrective actions to customer satisfaction to ensure residents' communal areas and neighbourhoods are pleasant, well‑maintained and safe places to live.
• Understanding all services and charges provided to estates, properties and communal areas and explaining such charges to residents whilst also ensuring the quality of services provided.
• To support customers affected by welfare reforms and benefit changes, facilitating access to employment and digital support and helping them to make appropriate claims.
• Be proactive in identifying opportunities for Estate improvement and therefore obtaining thorough and accurate quotations and providing detailed proposals in accordance with the annual estate budgets system.

Why join us?

• Be part of a purpose‑driven organisation with a strong social mission.
• Play a key role in a major transformation that will shape the future of Trident Group.
• Work in support of, and alongside teams dedicated to improving the lives of thousands of residents and service users across the Midlands.
• Although our services are place based, we are beginning our agile working journey and developing a highly collaborative culture with opportunities for professional and personal development.
• Join a forward‑thinking organisation that encourages accountability and values innovation and creativity.

We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

The Benefits

• 34 days annual leave, plus the option to purchase up to 5 additional days.
• A day off for your birthday.
• 4 days off when you move home.
• Life assurance (3 x salary).
• Employee Assistance programme & wellbeing programme.
• Flexible Working options.
• Learning & Development opportunities.

As a Disability Confident Committed Employer, we have committed to:

• Ensure our recruitment process is inclusive and accessible.
• Communicating and promoting vacancies.
• Offering an interview to disabled people.
• Anticipating and providing reasonable adjustments as required.
• Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work.
• At least one activity that will make a difference for disabled people.

How to apply?

If you think this role is a good fit for you, click apply and upload your CV! All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK. As an organisation we do not offer visa sponsorships. Only applicants with existing right to work in the UK will be considered.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and Barring Service (DBS). We reserve the right to close this vacancy early should sufficient applications be received.

At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.