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For Companies At a Glance
- Tasks: Bridge daily operations and project delivery, ensuring smooth tech transitions.
- Company: Trident Group, a social housing provider with a strong community focus.
- Benefits: Competitive salary, supportive work culture, and opportunities for personal growth.
- Other info: Be part of a diverse team committed to operational excellence and innovation.
- Why this job: Join a transformative journey that impacts thousands of lives in the Midlands.
- Qualifications: Experience in Microsoft stack, networking, and problem-solving skills.
The predicted salary is between 37296 - 37296 £ per year.
About Trident Group
Trident Group is a long-established social housing and care provider, supporting people and communities across the Midlands. The Group delivers homes, support and opportunities for thousands of residents and service users across 3,500 homes, putting people and communities firmly at the heart of everything it does.
Position Details
- VRF Reference: 163807
- Annual Salary: £37,296.30 per annum
- Working Hours: 37.5 hours per week
- Closing Date: 21st May 2026
About The Role
As we continue our digital transformation journey, we are recruiting an IT Operations Engineer to join our Technology & Digital Team in a role that sits at a genuinely unique intersection within our technology function. You will own the space between our day-to-day business-as-usual services and our strategic project delivery – ensuring nothing falls through the gap. Working under the direction of our Technology & Digital Manager and Senior Technical Analyst on project matters, and providing guidance to our Infrastructure Analyst on operational matters, you will be the critical link that keeps technology delivery coherent, consistent and continuous.
Whether you are ensuring a newly delivered solution embeds smoothly into live operations, translating a recurring operational problem into a structured improvement initiative, or supporting the delivery of a transformation project from an operational perspective, your ability to operate confidently across both worlds will be central to our continued success.
About You
You are someone who has grown beyond purely reactive, day-to-day support work and is ready to take genuine ownership of a broader operational remit – whilst also being comfortable rolling up your sleeves and contributing to project delivery when required. You will have solid hands-on experience across the Microsoft stack, networking, security and device management, with a confident and methodical approach to problem-solving. You are experienced enough to guide and support less senior colleagues, and self-aware enough to know when to take direction from those above you. Highly organised and naturally collaborative, you take personal ownership of making sure new solutions land well and stay well – understanding that great technology delivery does not end at go-live.
Key Responsibilities
- Own the operational bridge between business-as-usual services and project delivery, ensuring continuity, stability and effective service transition across both.
- Support the Senior Technical Analyst in the delivery of project and transformation initiatives, contributing operational knowledge and ensuring solutions are built with real-world operability in mind.
- Provide guidance, support and operational direction to the Technical Analyst, acting as a senior point of reference for escalations and complex issues.
- Own the service transition process, ensuring new technologies and changes are effectively embedded into live operations with appropriate documentation, runbooks and supporting materials.
- Identify recurring operational challenges and inefficiencies, translating these into structured improvement proposals for the Senior Technical Analyst and Technology & Digital Manager.
- Manage key operational processes including change management, patch management, monitoring and incident resolution.
- Champion a culture of operational excellence, continuous improvement and knowledge sharing across the team.
Why Join Us?
- Be part of a purpose-driven organisation with a strong social mission.
- Play a key role in a major transformation that will shape the future of Trident Group.
- Work in support of, and alongside, teams dedicated to improving the lives of thousands of residents and service users across the Midlands.
- Join a forward-thinking organisation that encourages accountability and values innovation and creativity.
We celebrate Equality, Diversity, and Inclusion, and as a trauma-informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
Inclusive Recruitment Statement
- Ensure our recruitment process is inclusive and accessible.
- Communicate and promote vacancies.
- Offer an interview to disabled people.
- Anticipate and provide reasonable adjustments as required.
- Support existing employees who acquire a disability or long-term health condition, enabling them to stay in work.
- Implement at least one activity that will make a difference for disabled people.
IT Operations Engineer in Sutton Coldfield employer: Trident Group – UK
Contact Detail:
Trident Group – UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Engineer in Sutton Coldfield
✨Tip Number 1
Network like a pro! Reach out to current employees at Trident Group on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding their mission. Trident Group is all about supporting communities, so think about how your skills as an IT Operations Engineer can contribute to that goal.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples of how you've tackled operational challenges in the past. This will demonstrate your hands-on experience and readiness for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace IT Operations Engineer in Sutton Coldfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Operations Engineer role. Highlight your hands-on experience with the Microsoft stack, networking, and security. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Trident Group and how you can contribute to our digital transformation journey. Let us know what makes you tick!
Showcase Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Share examples of how you've tackled operational challenges in the past. We love seeing candidates who can think on their feet!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can't wait to hear from you!
How to prepare for a job interview at Trident Group – UK
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the Microsoft stack, networking, and security. Be ready to discuss how you've used these technologies in past roles and how they can be applied to the position at Trident Group.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled operational challenges in the past. Think about specific instances where you identified a recurring issue and proposed a structured improvement initiative. This will demonstrate your proactive approach.
✨Emphasise Collaboration
Trident Group values teamwork, so be prepared to talk about how you've worked with others in previous roles. Highlight any experiences where you guided less senior colleagues or collaborated on projects to ensure smooth transitions.
✨Understand the Company’s Mission
Familiarise yourself with Trident Group's social mission and how technology plays a role in supporting their goals. Showing that you align with their values will set you apart and demonstrate your commitment to making a positive impact.