Business Systems Analyst in Sutton Coldfield

Trident Group is a long‑established social housing and care provider, supporting people and communities across the Midlands. The Group delivers homes, support and opportunities for thousands of residents and service users across 3,500 homes, putting people and communities firmly at the heart of everything it does. With over 62 years of service and a strong social mission, Trident Group continues to evolve, strengthening governance, improving data quality and modernising the organisation to deliver higher‑quality, customer‑centred services.

As we undergo a period of significant organisational and cultural change, we are recruiting a Business Systems Analyst to join our newly formed Technology & Digital Team and play a pivotal role in shaping our digital future. This is an exciting time to be joining the Group as we deliver our Digital Transformation programme, you will work closely with technical teams, service managers and suppliers to design, optimise and embed digital solutions that deliver genuine business value and improve the experience for both staff and customers.

You are first and foremost a people focused problem solver, identifying innovative ways of overcoming challenges using technology. Ideally, you will have previous experience in the housing sector, having supported, implemented or worked to develop a recognised Housing Management System to deliver outstanding services to residents. In a perfect world this would include Rubixx Housing, but this isn’t essential. It is more important that you understand core business processes and can rapidly learn new technology to help improve how we deliver these. Highly organised, you are proactive in your approach to addressing business challenges and happiest when interacting with your colleagues. Don’t worry if you don’t match 100% of the Job Description! We are a unique business looking for unique talent. If you’re an experienced systems specialist with an analyst's approach and work best as part of a team, you should apply now and see what happens!

Key Responsibilities

• To maintain and optimise business systems and proactively identify business areas that will benefit from core system optimisation or enhancements.
• Troubleshoot problems relating to business systems and design and implement solutions as appropriate.
• To work with the business stakeholders to ensure that new digital systems implementations are aligned to business need, customer demand and technology and support standards providing support and remedial actions where necessary.
• Analyse existing platforms and workflows, identifying opportunities for automation, simplification and improved user experience.
• Provide a readily available “As-Is” subject matter expertise in core systems functionality and use this to identify and bridge gaps in “To-Be” modelling activity.
• Design and document workflows and system integrations across business systems.

Why Join Us?

• Be part of a purpose‑driven organisation with a strong social mission.
• Play a key role in a major transformation that will shape the future of Trident Group.
• Work in support of, and alongside teams dedicated to improving the lives of thousands of residents and service users across the Midlands.
• Although our services are place based, we are beginning our agile working journey and developing a highly collaborative culture with opportunities for professional and personal development.
• Join a forward‑thinking organisation that encourages accountability and values innovation and creativity.
• We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

Disability Confident

As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible
• communicating and promoting vacancies
• offering an interview to disabled people
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• at least one activity that will make a difference for disabled people

How to apply?

If you think this role is a good fit for you, click apply and upload your CV! All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK. As an organisation we do not offer visa sponsorships. Only applicants with existing right to work in the UK will be considered. Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and Barring Service (DBS). We reserve the right to close this vacancy early should sufficient applications be received.