Senior Repairs and Contracts Manager

Birmingham £57,000.00 to £60,000.00 per annum plus car allowance 37.5 hours per week 20th March 2026

About Trident Group

Trident Group is a long‑established social housing and care provider, supporting people and communities across the Midlands. The Group delivers homes, support and opportunities for thousands of residents and service users across 3,500 homes, putting people and communities firmly at the heart of everything it does. With over 62 years of service and a strong social mission, Trident Group continues to evolve, strengthening governance, improving data quality and modernising the organisation to deliver higher‑quality, customer‑centred services.

About The Role

We are looking for an experienced and forward‑thinking Senior Manager to join our Repairs and Maintenance team. You will be positive and solution‑focused on everything you do to deliver outstanding services. You will lead and manage the organisation’s repairs and maintenance service, ensuring high‑quality, cost‑effective, and compliant delivery that prioritises resident safety, satisfaction, and organisational performance. The role will drive operational excellence, embed a performance‑led culture, and maintain robust compliance with regulatory standards. You will champion a customer‑first approach, ensuring repairs and maintenance services meet resident needs and consistently deliver high satisfaction.

What You’ll Be Doing

• Develop and implement the Repairs and Maintenance strategy in line with organisational objectives and regulatory requirements.
• Ensure alignment with the Group’s priorities for delivery of critical services (repair and maintenance, damp and mould treatment, emergency access).
• Drive cultural change to promote ownership, accountability, and transparency across operational teams.
• Manage budgets effectively, ensuring value for money and cost control.
• Oversee procurement and contract management for external contractors, ensuring quality and compliance.
• Contribute to tendering, evaluation, and mobilisation of external contractors.
• Ensure smooth transition and compliance with service standards.
• Oversee responsive repairs, voids, planned maintenance, and cyclical works, ensuring timely and efficient service.
• Manage out‑of‑hours service provision and emergency response protocols.
• Provide leadership and performance management for the in‑house team.

The ideal candidate will have:

• Proven leadership experience in repairs and maintenance within social housing or property services.
• Strong knowledge of housing and regulatory standards.
• Experience embedding a data‑driven performance framework to monitor KPIs, service standards, and contractor performance.
• Experience managing large teams and contractors, with a focus on performance and accountability.
• Excellent communication and stakeholder management skills.
• Experience in budgeting, commercial procurement, contract management, and executive reporting.

Why join us

• Be part of a purpose‑driven organisation with a strong social mission.
• Play a key role in a major transformation that will shape the future of Trident Group.
• Work in support of, and alongside teams dedicated to improving the lives of thousands of residents and service users across the Midlands.
• Although our services are place based, we are beginning our agile working journey and developing a highly collaborative culture with opportunities for professional and personal development.
• Join a forward‑thinking organisation that encourages accountability and values innovation and creativity.

The Benefits

• 34 days annual leave, plus the option to purchase up to 5 additional days.
• A day off for your birthday.
• 4 days off when you move home.
• Life assurance (3 x salary).
• Employee Assistance programme & wellbeing programme.
• Flexible Working options.
• Learning & Development opportunities.

We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope. As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible.
• communicating and promoting vacancies.
• offering an interview to disabled people.
• anticipating and providing reasonable adjustments as required.
• supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work.
• at least one activity that will make a difference for disabled people.

How to apply

If you think this role is a good fit for you, click apply and upload your CV! All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK. As an organisation we do not offer visa sponsorships. Only applicants with existing right to work in the UK will be considered. Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS). We reserve the right to close this vacancy early should sufficient applications be received.