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For Companies At a Glance
- Tasks: Bridge daily operations and project delivery, ensuring smooth tech transitions.
- Company: Join Trident Group, a social housing provider making a real difference.
- Benefits: Competitive salary, supportive culture, and opportunities for personal growth.
- Other info: Collaborative environment focused on continuous improvement and inclusivity.
- Why this job: Be part of a transformative journey that impacts thousands of lives.
- Qualifications: Experience with Microsoft stack, networking, and problem-solving skills.
The predicted salary is between 37296 - 37296 £ per year.
About Trident Group
Trident Group is a long-established social housing and care provider, supporting people and communities across the Midlands. The Group delivers homes, support and opportunities for thousands of residents and service users across 3,500 homes, putting people and communities firmly at the heart of everything it does.
Position Details
- Annual Salary: £37,296.30 per annum
- Working Hours: 37.5 hours per week
- Closing Date: 21st May 2026
About The Role
As we continue our digital transformation journey, we are recruiting an IT Operations Engineer to join our Technology & Digital Team in a role that sits at a genuinely unique intersection within our technology function. You will own the space between our day-to-day business-as-usual services and our strategic project delivery – ensuring nothing falls through the gap. Working under the direction of our Technology & Digital Manager and Senior Technical Analyst on project matters, and providing guidance to our Infrastructure Analyst on operational matters, you will be the critical link that keeps technology delivery coherent, consistent and continuous.
Whether you are ensuring a newly delivered solution embeds smoothly into live operations, translating a recurring operational problem into a structured improvement initiative, or supporting the delivery of a transformation project from an operational perspective, your ability to operate confidently across both worlds will be central to our continued success.
About You
You are someone who has grown beyond purely reactive, day-to-day support work and is ready to take genuine ownership of a broader operational remit – whilst also being comfortable rolling up your sleeves and contributing to project delivery when required. You will have solid hands-on experience across the Microsoft stack, networking, security and device management, with a confident and methodical approach to problem-solving. You are experienced enough to guide and support less senior colleagues, and self-aware enough to know when to take direction from those above you. Highly organised and naturally collaborative, you take personal ownership of making sure new solutions land well and stay well – understanding that great technology delivery does not end at go-live.
Key Responsibilities
- Own the operational bridge between business-as-usual services and project delivery, ensuring continuity, stability and effective service transition across both.
- Support the Senior Technical Analyst in the delivery of project and transformation initiatives, contributing operational knowledge and ensuring solutions are built with real-world operability in mind.
- Provide guidance, support and operational direction to the Technical Analyst, acting as a senior point of reference for escalations and complex issues.
- Own the service transition process, ensuring new technologies and changes are effectively embedded into live operations with appropriate documentation, runbooks and supporting materials.
- Identify recurring operational challenges and inefficiencies, translating these into structured improvement proposals for the Senior Technical Analyst and Technology & Digital Manager.
- Manage key operational processes including change management, patch management, monitoring and incident resolution.
- Champion a culture of operational excellence, continuous improvement and knowledge sharing across the team.
Why Join Us?
- Be part of a purpose-driven organisation with a strong social mission.
- Play a key role in a major transformation that will shape the future of Trident Group.
- Work in support of, and alongside, teams dedicated to improving the lives of thousands of residents and service users across the Midlands.
- Join a forward-thinking organisation that encourages accountability and values innovation and creativity.
- We celebrate Equality, Diversity, and Inclusion, and as a trauma-informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
Inclusive Recruitment Statement
Ensure our recruitment process is inclusive and accessible. Communicate and promote vacancies. Offer an interview to disabled people. Anticipate and provide reasonable adjustments as required. Support existing employees who acquire a disability or long-term health condition, enabling them to stay in work. Implement at least one activity that will make a difference for disabled people.
IT Operations Engineer employer: Trident Group – UK
Contact Detail:
Trident Group – UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Trident Group and understand their mission and values. Tailor your answers to show how your skills as an IT Operations Engineer align with their goals and how you can contribute to their digital transformation journey.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Trident Group.
We think you need these skills to ace IT Operations Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Operations Engineer role. Highlight your hands-on experience with the Microsoft stack, networking, and security to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how your background aligns with our mission at Trident Group. Share specific examples of how you've contributed to operational excellence in previous roles.
Showcase Your Problem-Solving Skills: In your application, don’t shy away from discussing challenges you've faced and how you tackled them. We love candidates who can demonstrate a methodical approach to problem-solving, especially in tech environments.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Trident Group – UK
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the Microsoft stack, networking, and security. Be ready to discuss specific technologies you've worked with and how they relate to the role. This will show that you're not just familiar with the tools but can also apply them effectively in real-world scenarios.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled operational challenges in the past. Think about situations where you identified inefficiencies and proposed improvements. This will highlight your proactive approach and ability to contribute to continuous improvement, which is key for the IT Operations Engineer role.
✨Show Your Collaborative Spirit
Since this role involves working closely with various teams, be ready to share experiences where you've successfully collaborated with others. Discuss how you’ve supported colleagues or contributed to team projects, as this will demonstrate your ability to work well within a team environment.
✨Understand the Company’s Mission
Familiarise yourself with Trident Group's social mission and values. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goal of improving lives in the community. This will show that you’re not just looking for a job, but are genuinely interested in being part of their mission.