Trident Group – UK in Birmingham is seeking a Complaints Investigator to independently examine complex customer complaints, assess compliance with policies and codes, and drive service improvements through learning and robust reporting.
The role supports the Customer Experience Team with analysis, stakeholder engagement and accurate, fair resolutions across regulated housing services.
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Independent Housing Complaints Investigator employer: Trident Group – UK
Trident Group is an exceptional employer dedicated to making a meaningful impact in the lives of male victims of domestic abuse. Located in Birmingham, we foster a supportive work culture that prioritises employee well-being and professional growth, offering comprehensive training and development opportunities. Join us to be part of a compassionate team that values your contributions and provides essential services to those in need.
