Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage 600 homes, tackle anti-social behaviour, and support tenants.
- Company: Join Trident Group, a leader in housing and community services for over 60 years.
- Benefits: Enjoy 26 days leave, birthday leave, life assurance, and health cash plans.
- Why this job: Make a real impact in communities while working in a supportive, people-focused environment.
- Qualifications: Experience in housing management and strong customer service skills are essential.
- Other info: Full-time role with travel across the Midlands and a car allowance.
The predicted salary is between 25000 - 30000 £ per year.
Location: Birmingham, B1 1SJ
Salary: £30,503.19 - £33,188.00 per annum, plus £1,680 car allowance
Hours: 37.5 hours per week
About The Role
We are seeking an experienced housing officer responsible for managing a patch of approximately 600 homes across a dispersed area. Responsibilities include estate management, addressing low-level anti-social behaviour (ASB), tenancy sustainment, lettings, and other tenancy-related tasks. If you have housing management experience, are capable of handling a demanding role, and are passionate about customer service, we want to hear from you.
About You
It is essential that you can work independently with minimal supervision, organizing your workload to meet goals and KPIs. The role is full-time, based at the Birmingham office, with travel across the Midlands. The position qualifies for an essential car user allowance.
Benefits
- 26 days annual leave plus bank holidays, with the option to buy up to 5 more
- Birthday leave
- New Home leave
- Life assurance (3 x salary)
- Employee Assistance Programme
- Health Cash Plan
- Pension
About Us
Trident Group has over 60 years of experience in delivering homes, services, and innovation for up to 8,000 people across more than 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs over 700 staff, collaborates with volunteers, and provides training and apprenticeships. Its annual turnover exceeds £37m, with assets valued at nearly £190m.
The Group comprises:
- Trident Housing: Provides landlord services including housing management and maintenance.
- Trident Reach: A registered care and support charity offering person-centred services, including support for individuals with learning difficulties, mental health needs, young people at risk, older people, BME groups, homeless individuals, those seeking employment, and victims of domestic abuse.
Our Core Values
- Trustworthy: We earn trust by being open, honest, and fair.
- Collaborative: We work as one team to achieve our goals.
- Accountable: We take responsibility and do what we say we will do.
- People Focused: We always put people at the heart of everything.
- Caring: We care about providing excellent service and helping people.
We celebrate equality, diversity, and inclusion, striving to build a community where everyone feels valued and respected. As a Disability Confident Committed Employer, we are committed to inclusive recruitment, accessible vacancies, offering interviews to disabled candidates, providing reasonable adjustments, and supporting employees with disabilities.
Applying
Please submit your application with a current CV, which will be used to assess your suitability. You must also provide proof of right to work in the UK at interview, such as a valid passport. Relevant roles are subject to a DBS disclosure.
Housing Officer employer: Trident Group – UK
Contact Detail:
Trident Group – UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the specific challenges faced by housing officers in Birmingham. Understanding local issues, such as anti-social behaviour and tenancy sustainment, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former housing officers to gain insights into the role and the organisation. This can provide you with valuable information that you can use to tailor your approach and show your genuine interest in the position.
✨Tip Number 3
Highlight your ability to work independently and manage a diverse workload. Prepare examples from your past experience where you've successfully organised tasks and met KPIs, as this is crucial for the role.
✨Tip Number 4
Research Trident Group's core values and think about how your personal values align with theirs. Be ready to discuss how you embody these values in your work, especially in terms of being people-focused and collaborative.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant housing management experience and showcases your ability to handle responsibilities like estate management and tenancy sustainment. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of the role's demands. Mention how your values align with Trident Group's core values, such as being trustworthy and people-focused.
Highlight Relevant Qualifications: Include any certifications or training related to housing management or social services. This could strengthen your application and show your commitment to the field.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Trident Group – UK
✨Showcase Your Housing Management Experience
Be prepared to discuss your previous roles in housing management. Highlight specific examples where you successfully managed properties, dealt with anti-social behaviour, or sustained tenancies. This will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Customer Service Skills
Since the role is people-focused, share instances where you've gone above and beyond for customers. Discuss how you resolved issues or improved tenant satisfaction, as this aligns with the company's core values of being caring and people-focused.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life situations. Think about scenarios involving estate management or dealing with ASB, and prepare structured responses that showcase your thought process and decision-making abilities.
✨Research Trident Group's Values
Familiarise yourself with the core values of Trident Group. Be ready to explain how your personal values align with theirs, particularly in terms of trustworthiness, collaboration, and accountability. This will show that you're a good cultural fit for the organisation.