Home Ownership Officer

Home Ownership Officer

£32,463.22 per annum plus £1,680 car allowance (37.5 hours per week). Closing date 22/07/2026. Location: Holliday Street, Birmingham.

Responsibilities

• Manage a portfolio of shared ownership and leasehold properties, acting as the main point of contact for residents, handling service charge disputes, lease breaches, ASB involving shared owners, and general enquiries. Deliver excellent customer service and support colleagues in resolving complaints.
• Ensure compliance with leasehold legislation and maintain accurate, up‑to‑date records.
• Carry out routine visits to home ownership schemes and estates, liaising with the Estates Services team to assess environmental standards, report and resolve communal maintenance issues, and support continuous improvement of shared spaces.
• Manage Right to Buy, Voluntary Right to Buy, and Right to Acquire applications from initial enquiry through completion.
• Manage shared ownership resales and staircasing transactions, including assessing applications and liaising with legal representatives.
• Work with the Finance Team to ensure service charges are accurately calculated, billed, and reconciled.
• Issue annual service charge estimates and statements, ensuring accuracy and compliance with legislation.
• Raise accounts for works on completion in line with financial procedures.
• Support the delivery of Section 20 consultation processes in line with statutory requirements and timescales.
• Monitor and take appropriate action on rent and service charge accounts in line with legislation and Income Recovery policies.
• Maintain detailed knowledge of welfare benefits, welfare reform, and income maximisation.
• Liaise with Housing Benefit, DWP, and partner agencies to resolve claims and secure income.
• Work with shared owners, leaseholders, and the Customer Engagement Team to ensure residents can influence services and participate in decision‑making.

Qualifications

• Experience – 3+ years working in social housing specifically home ownership, RTB/RTA shared ownership; experience in a high‑volume, fast‑paced environment.
• Education – 5 GCSEs including Maths and English (or equivalent); relevant professional qualification in housing (CIH level desirable).
• Knowledge – Strong understanding of Home Ownership products, sales and income recovery; confident using spreadsheets, CRM systems, and Microsoft applications; high level of numeracy and literacy; able to interpret and analyse performance data; strong interpersonal, negotiation, and decision‑making skills; knowledge of legislation and regulatory requirements relating to home ownership management; ability to manage conflicting priorities and work independently.

Benefits

• 34 days annual leave, plus the option to purchase up to 5 additional days.
• A day off for your birthday.
• 4 days off when you move home.
• Life assurance (3 x salary).
• Employee Assistance programme & wellbeing programme.
• Flexible working options.
• Learning & Development opportunities.

Equal Opportunities

• We celebrate Equality, Diversity, and Inclusion.
• We are a Disability Confident Committed Employer and have committed to inclusive recruitment and reasonable adjustments.
• Our recruitment process is inclusive and accessible, and we communicate and promote vacancies effectively.
• We offer interviews to disabled people and anticipate providing reasonable adjustments as required.
• We support existing employees who acquire a disability or long‑term health condition, enabling them to stay in work.
• We undertake at least one activity that will make a difference for disabled people.