Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide a customer-focused concierge service in supported housing.
- Company: Trident Group has over 60 years of experience supporting communities in the Midlands.
- Benefits: Enjoy 34 days annual leave, flexible working options, and a day off for your birthday.
- Why this job: Be part of a caring team making a real difference in people's lives every day.
- Qualifications: Reliability, strong communication skills, and a person-centred approach are essential.
- Other info: This role offers part-time hours with opportunities for learning and development.
The predicted salary is between 10483 - 13000 £ per year.
Join to apply for the Concierge, Supported Housing role at Trident Group – UK
2 days ago Be among the first 25 applicants
Join to apply for the Concierge, Supported Housing role at Trident Group – UK
This range is provided by Trident Group – UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
VRF 119460
Concierge – Birmingham and Sandwell Supported Housing x2
£10483.20 FTE
16 hours per week
Various hours across a range of shifts
Permanent
Closing date- 29/08/2025
About The Role
To provide a front of house, customer focused concierge service. Following the principals of PIE and Trauma Informed practice.
Delivering a day-to-day concierge service across supported accommodation. Working in partnership with both internal and external teams.
Monday to Friday between 8pm-8am, Saturday 4pm-8am, Sunday 24 hours 8am to 8am Monday, occasional days
What You’ll Be Doing
Providing targeted and persistent ineligible service charge collection.
Monitoring and supporting site security, reception, administration, hygiene, laundry and cleanliness.
Carrying out emergency cleaning, H&S or Wellbeing checks on a rota basis.
Supporting tight void management and void turnaround.
Providing starter sign up for new licensees to enable emergency placement for service users (emergency beds and Domestic Abuse services only)
Who we’re looking for?
- Reliable and punctual
- Ability to maintain confidentiality
- Use of own initiative
- Flexible
- Creative
- Strong interpersonal skills
- Excellent communication skills
- High level of professional integrity
- Person centred approach
- Accurate
- Methodical
- The ability to work both autonomously and as part of a team
Why join us?
This is not just a ‘job’ this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day.
Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:
- Trustworthy
- Collaborative
- Accountable
- People Focused
- Caring in all we do
The Benefits
- 34 days annual leave, plus the option to purchase up to 5 additional days
- A day off for your birthday
- 4 days off when you move home
- Life assurance (3 x salary)
- Employee Assistance programme & wellbeing programme
- Flexible Working options
- Learning & Development opportunities
Who we are?
Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.
The Group consists of;
- Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
- Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.
We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
As a Disability Confident Committed Employer, we have committed to:
- ensure our recruitment process is inclusive and accessible
- communicating and promoting vacancies
- offering an interview to disabled people
- anticipating and providing reasonable adjustments as required
- supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
- at least one activity that will make a difference for disabled people
How to apply?
If you think this role is a good fit for you, click apply and upload your CV!
All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.
Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).
We reserve the right to close this vacancy early should sufficient applications be received.
At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Part-time
Job function
-
Job function
Other
Referrals increase your chances of interviewing at Trident Group – UK by 2x
Get notified about new Concierge jobs in West Midlands, England, United Kingdom.
West Midlands, England, United Kingdom 3 days ago
Front of House Receptionist/Building Manager
Onboard Route Support- 21 hours per week contract-Wolverhampton
West Midlands, England, United Kingdom 2 weeks ago
Birmingham, England, United Kingdom 2 days ago
Birmingham, England, United Kingdom 4 days ago
West Midlands, England, United Kingdom 3 days ago
Birmingham, England, United Kingdom 2 days ago
West Midlands, England, United Kingdom 1 week ago
Reception and Customer Service (Placemaker)
West Bromwich, England, United Kingdom 1 day ago
Coventry, England, United Kingdom 6 days ago
Birmingham, England, United Kingdom 6 days ago
Band 4 Team Administrator – West Perinatal Team
Birmingham, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 1 week ago
West Midlands, England, United Kingdom 1 day ago
Aldridge, England, United Kingdom 3 weeks ago
Birmingham, England, United Kingdom 2 weeks ago
Walsall, England, United Kingdom 2 weeks ago
Band 3 Administrative Assistant/Receptionist – Northcroft
Birmingham, England, United Kingdom 4 days ago
Case Administrator – Coventry. (Ref: 8380)
Coventry, England, United Kingdom 3 weeks ago
Birmingham, England, United Kingdom 2 days ago
West Midlands, England, United Kingdom 4 days ago
Birmingham, England, United Kingdom 2 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Concierge, Supported Housing employer: Trident Group – UK
Contact Detail:
Trident Group – UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge, Supported Housing
✨Tip Number 1
Familiarise yourself with the principles of Trauma Informed practice, as this is a key aspect of the role. Understanding how to approach service users with empathy and respect will set you apart during any discussions or interviews.
✨Tip Number 2
Highlight your interpersonal skills in conversations with recruiters. Since the role requires strong communication and a person-centred approach, be ready to share examples of how you've successfully interacted with diverse groups in previous roles.
✨Tip Number 3
Demonstrate your reliability and punctuality by discussing your work ethic and past experiences where you maintained high standards in challenging environments. This will resonate well with the values of Trident Group.
✨Tip Number 4
Be prepared to discuss your flexibility and ability to work various shifts. Since the role involves different hours, showing that you're adaptable and willing to meet the needs of the service will make you a more attractive candidate.
We think you need these skills to ace Concierge, Supported Housing
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Concierge, Supported Housing position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved customer service, security, or support work. Use specific examples to demonstrate your reliability, communication skills, and ability to work both independently and as part of a team.
Showcase Your Soft Skills: The role requires strong interpersonal skills and a person-centred approach. Make sure to include examples of how you've successfully interacted with diverse groups, maintained confidentiality, and used your initiative in past positions.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Trident Group – UK
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Concierge in Supported Housing. Be prepared to discuss how your skills align with the specific tasks mentioned, such as providing customer-focused service and supporting site security.
✨Showcase Your Interpersonal Skills
Since this role requires strong interpersonal skills, think of examples from your past experiences where you've successfully communicated or collaborated with others. Be ready to demonstrate your ability to work both autonomously and as part of a team.
✨Emphasise Confidentiality and Integrity
Given the sensitive nature of supported housing, it's crucial to highlight your understanding of confidentiality and professional integrity. Prepare to discuss scenarios where you've had to maintain discretion and handle sensitive information responsibly.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges faced in the role. This shows your genuine interest in the position and helps you assess if the organisation aligns with your values.
